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Appointments

Telephone (01382) 826724 between 8am - 6pm  Monday to Friday

All consultations are by appointment only. 

consultOur receptionists are trained to help you as efficiently as possible; their task is often complicated by doctors and nurses having variable timetables.   Please be patient and help them to help you by giving them sufficient information to process your request and allocate the appropriate resources to meet your needs.

Our Practice endeavours to provide patient access to an appropriate health care professional within 2 working days. To enable the Practice to meet patient demand we regularly review our appointment templates to ensure that clinical appointments, either face to face in the surgery or telephone consultations, are being utilised to maximise patient benefit.   Patients can book a doctor's appointment up to 7 days in advance, if clinically appropriate.

Our appointment lines are normally busier between 8am and 9am and you may experience some delay in contacting the surgery if you phone during this time.   Please don't worry if you can't get through straight away as we normally have appointments available throughout the day.  If for any reason we cannot offer you an appointment that day we will ask you to call back the next morning.

However, if you feel you need to be seen urgently, the receptionist will request your details and our Triage Nurse will call you back to discuss your problem.  She will ensure that you are seen by a doctor if your need is urgent.  You will be seen the same day although you may not be able to specify which doctor.  These appointments may have to be added to a fully booked surgery and therefore you must expect to be kept waiting.

We will endeavour, whenever possible, to allocate the appointment with the doctor of your choice, however, this may not always be possible due to patient demand, holidays, etc.

Emergencies will always be fitted in as required, though you may be asked to see a Nurse in the first instance.

Telephone consultations

We now have telephone consultations available with all of the doctors.    Telephone appointments offer you a convenient way to speak to the Doctor.

Lots of things can be dealt with by telephone such as minor illnesses. questions about your medicines and medication reviews.   If you feel that your problem can be dealt with by telephone or if you wish to speak to a doctor why not ask for a telephone consultation, the doctor will be happy to discuss the problem over the phone.   Often it may be possible for you to speak to your usual/preferred doctor.

Cancellations

Appointments are valuable to our surgery, especially for patients who need to be seen urgently and patients are expected to attend their appointments at the arranged time.   If you fail to attend without informing us then this appointment and the doctor's time is wasted.

Should you be unable to keep your appointment please inform us as soon as possible so that we can offer the appointment to another patient.

DID NOT ATTEND POLICY

Approximately 100 appointments per month are "Did Not Attend" (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change the appointment.   The effect of this is:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A potential risk to the health of the patient      

If you fail to attend a pre-booked appointment without informing the practice that you are unable to attend an informal warning letter will be sent advising you how to cancel/change your appointment.

If you fail to attend another appointment a warning letter will be sent advising you that if you DNA a further appointment you may removed from the Practice list.

If you fail to attend a third appointment a letter will be sent informing you that you have been removed from the Practice list.

 
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