SINGLE PHONE NUMBER (01382 880900)
With effect from 28/5/19, ALL calls to the Practice, including for appointments, should be made on a single number (01382 880900). The Practice's other number, 01382 826724 has now been phased out.
MIGRATION TO NEW PHONE SYSTEM
The Practice migrated to a new phone system in May 2019. We apologise for the technical problems which has resulted in delays in incoming calls being answered; and in some cases, patients being unable to call the Practice or being cut off. Moving forward, a single number (01382 880900) is now being used for appointments AND all other queries. The number, 01382 826724 will be phased out in mid August 2019. An announcement will be made on the Practice's website when this transition has been fully completed.
NEW ONLINE SERVICE FOR ORDERING REPEAT MEDICATIONS
We have introduced a new improved service for ordering your repeat medications on line. When you next order your medication you will be emailed an information sheet with a tear off slip which should be completed and either handed in to the practice or emailed to: firstname.lastname@example.org (Information sheets are also available at reception).
Upon receipt of the completed slip we will register you for the service and you will then receive an email with your unique ordering number and instructions on how to set up your account.
As from 01 04 18 repeat medications can only be ordered online using the new service. Please ensure you complete and return the slip to the practice before your next order is due.
Should you require a further prescription for the contraceptive pill please arrange an appointment with Nurse Ramsay.
It has been brought to our attention that some patients, particularly elderly patients, are being telephoned by someone wishing to make an appointment to visit and discuss the patients' long term conditions and giving the impression they are part of, or working with, the NHS. We would stress that any details relating to a patient's health or otherwise have not come from the practice and would advise patients to contact the Police if they feel threatened in any way by these calls or companies.
‘Start the Conversation’, a campaign funded by the Scottish Government, raises awareness of the importance of having a Power of Attorney granted to a trusted relative or friend. Check out www.mypowerofattorney.org.uk - this website provides valuable help and information.
Here is a link to the advert on YouTube -
or to request an information pack call 01382 425500
Minor Illness Clinic
We offer appointments with our specialist Nurse who runs our Minor Illness Clinic. This is in order to improve the level of access to clinicians and you will be asked to give details of your condition when you book an appointment. This will enable us to direct you to the most appropriate member of our team. Our Minor Illness Clinic is for dealing with certain conditions that have recently developed. Appointments can be booked on the day or the day.
Back pain Conjunctivitis Constipation
Coughs & colds Diarrhoea & vomiting Earache
Emergency contraception Heartburn Neck pain
Urinary infections Nose bleeds New rashes
Skin infections (boils & fungal) Sore throats
If you develop any of the above conditions please arrange an appointment for the Minor Illness Clinic.
See the Closure Dates page for the public holiday dates when the practice is not open.
Childhood immunisations are the most effective way of protecting your child against diseases. Please ensure your child is brought to the surgery for his/her immunisations when he/she is appointed. If you cannot attend please contact your Health Visitor who will arrange another appointment. Tel No. 819410.