Latest News

PRACTICE CLOSURE ON 25/7/22 DUE TO PUBLIC HOLIDAY - 22/7/22

The Practice will be closed on Monday the 25th of July 2022 due to Public Holidays.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

IT SERVER ISSUE UPDATE 3 - 20/7/22 (09.50)

Please note that the IT fault has been diagnosed and the Practice has regained access to the IT server.  We are currently transitioning the manualised appointments on to the electronic appointments' system.  Hopefully, we will not experience any further disruption.  Thanks for your patience during the server down-time period.   

IT SERVER ISSUE UPDATE 2 - 20/7/22 (08.55)

Unfortunately, the Practice's server is still down.  An engineer from NHS Tayside's IT Service is currently onsite trying to diagnose then remedy the fault. Please note that a temporary manualised appointments' system is now in operation.  This is clearly not as efficient but will ensure patient access to the Practice's GPs and Nurses.   Once again, we apologies for the inconvenience caused to patients, carers and other stakeholders.  

IT SERVER ISSUE UPDATE 1 - 19/7/22 (18.30)

The Practice's server is still down.  Hopefully NHS Tayside's IT Service will have the system up and running again for the Practice's opening tomorrow (20/7/22) at 08.00.  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999. 

IT SERVER ISSUE - 19/7/22 (17.25)

The Practice has temporarily lost access to its IT server which is preventing Practice staff from accessing patient records and the appointments system.  NHS Tayside's IT Service is currently trying to remedy the problem.  The Practice's phone system has not been affected and is working normally.  We apologise for the disruption caused to patients, carers and other stakeholders.

WELCOME TO FORMER RYEHILL PATIENTS - 1/7/22

The Practice would like to welcome the patients who have today transferred from Ryehill Medical Practice following its closure yesterday (30/6/22).  We are committed to providing high quality, person-centred treatment, care and wellbeing services to all our patients.

GP & NURSE RECRUITMENT - 30/6/22

The Practice is currently advertising for a new GP, as well as a new Nurse to bolster the existing clinical team.  Suitably qualified candidates can express express interest by emailing david.mccue@nhs.scot  David McCue, Practice Manager  

PRACTICE CLOSURE ON 2/6/22 & 3/6/22 DUE TO PUBLIC HOLIDAYS - 31/5/22

The Practice will be closed on Thursday the 2nd of June 2022 and Friday the 3rd of June 2022 due to Public Holidays.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

PATIENT SURVEY - 17/5/22

As we come to the end of the first phase of implementing the Tayside Primary Care Improvement Plan, Dundee Health & Social Care Partnership want to hear the views of key stakeholders, particularly patients, regarding their views on their experiences of services and their ongoing development.  Attached is a poster and here is the link to the survey: https://forms.office.com/r/K8az279mcN

 Patient Survey Poster

PRACTICE CLOSURE ON 2/5/22 DUE TO PUBLIC HOLIDAY - 25/4/22

The Practice will be closed on Monday the 2nd of May 2022 due to Public Holidays.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

CORONAVIRUS (COVID-19): EXTENDED USE OF FACE MASKS AND FACE COVERINGS IN GP PRACTICES AND WIDER HEALTHCARE SETTINGS - 20/4/22

 As face coverings guidance in wider public settings in Scotland gradually stands down, certain settings remain where the extended use of facemasks and face coverings are still necessary.  In hospital, primary care, GP Practices and wider community healthcare settings, the wearing and extended use of facemasks are still be required for healthcare workers; as is the wearing of face coverings for patients and other visitors.  This is due to these settings hosting more clinically vulnerable individuals, for whom Covid-19 infection still poses a greater risk.

For the avoidance of doubt, the wearing of face coverings by patients and visitors remains necessary, unless the person is medically exempt.

Further guidance is available at: https://www.gov.scot/publications/coronavirus-covid-19-interim-guidance-on-the-extended-use-of-face-masks-in-hospitals-and-care-homes/

WELCOME TO DR STEWART, LON TERM GP LOCUM - 15/4/22

We are delighted to welcome Dr Amy Stewart as a long term GP Locum.  Dr Stewart brings a wealth of experience and will be a great asset to the Practice and the patients we are privileged to serve.  Dr Stewart will work all day on Mondays and Thursdays. 

PRACTICE CLOSURE ON 18/4/22 DUE TO PUBLIC HOLIDAY - 13/4/22

The Practice will be closed on Monday the 18th of April 2022 due to Public Holidays.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

PRACTICE CLOSURE ON 4/4/22 DUE TO PUBLIC HOLIDAY - 29/3/22

The Practice will be closed on Monday the 4th of April 2022 due to Public Holidays.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

DR BULLIONS' DEPARTURE FROM COLDSIDE MEDICAL PRACTICE - 25/3/22

Following over 8 years of loyal and dedicated service, we are sad to announce that Dr Bullions will be leaving Coldside Medical Practice on the 31st of March 2022.  Dr Bullions has been a tremendous source of help, support and inspiration to thousands of patients and carers during her tenure.  The other GPs, management, staff and extended colleagues wish Dr Bullions happiness and success in 'pastures' new'. 

Practice management is in the process of re-allocating Dr Bullions' patients to other GPs within the practice, a process that is expected to be complete by the 8th of April 2022.  This transition should be seamless.  Although the Practice operates a group model, the preferences of patients wishing to engage with other female GPS will be facilitated, where possible.  Further information will be announced in due course.  In the meantime, we kindly ask patients and carers to understand that Dr Bullions' departure will have affect GP capacity over the coming weeks and months; a gap we are clearly endeavouring to plug.

  

TRAVEL VACCINATION SERVICE - 11/3/22

Please note that the Practice is no longer providing a travel vaccination service.  This service is now the sole responsibility of NHS Tayside.  

PHLEBOTOMY SERVICE - 25/2/22

Please note that Phlebotomy service operated by the Dundee Community Care & Treatment Service (CCTS) is currently experiencing capacity issues due to unplanned staff absences.  This means waiting times are longer than normal.  Coldside Medical Practice's nursing and healthcare team are trying to assist, where practicable; notwithstanding our limited capacity in respect of phlebotomy. 

FIRST CONTACT PHYSIOTHERAPY SERVICE - 28/1/22

Please note that there are currently capacity issues with the First Contact Physiotherapy (FCP) Service.  Practice management has no control over the number or availability of FCP appointments.  However, we are working closely and cohesively with the service to try to make FCP appointments for patients as quickly as possible.

APPOINTMENT OF DR AMY STEWART AS GP LOCUM - 14/1/22

We are delighted to announce that Dr Amy Stewart will be helping out the Practice in the capacity as a GP Locum over the coming months.  Dr Stewart is highly qualified, skilled and experienced GP who is a great addition to our clinical team.

PRACTICE CLOSURE ON 3/1/22 & 4/1/22 DUE TO PUBLIC HOLIDAY - 31/12/21

This is a reminder that the Practice will be closed on Monday the 3rd and Tuesday the 4th of January 2022 due to Public Holidays.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

Happy new year to patients, carers and families.

BOOK YOUR CORONAVIRUS VACCINATION ONLINE – 29/12/21

Patients can log in to book using the same username and password details they set up for their first two doses of coronavirus vaccine.  If a patient requires help to register or book a vaccine, they can call the National Vaccination Helpline on 0800 030 8013.  If patients cannot find a suitable date, time or venue, they should check later as new clinics are being added daily.  Vaccine appointments can be booked via this link: https://vacs.nhs.scot/csp

CHRISTMAS WISHES TO PATENTS AND THEIR FAMILIES - 23/12/21

The GP and Practice staff team wish patients and their families a joyful and peaceful Christmas; and a prosperous New Year.  

PRACTICE CLOSURE ON 3/1/22 & 4/1/22 DUE TO PUBLIC HOLIDAY - 23/12/21

Please note that the Practice will be closed on Monday the 3rd and Tuesday the 4th of January 2022 due to Public Holidays.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

SELF CERTIFICATE SICK NOTES: TEMPORARY EXTENSION TO 28 DAYS - 22/12/21

The Government has announced that from the 17th of December 2021, employees can self-certify sickness for up to 28 days without a doctor's note.  This means you do not need a Doctor's Note for the first 28 days of sickness.  This is a temporary measure to enable practices to focus on COVID-19 related service priorities.  This means you will not need to call the practice for a Sick Note unless your illness has lasted more than 28 days or your sick note is long term.  This applies to absences beginning on or after 10 December 2021, up to and including absences which begin on or before 26th January 2022.  The self certification period will revert to seven days for absences beginning on or after 27 January 2022 (unless otherwise informed).  If employees are self-isolating and cannot work because of COVID-19 they can obtain an Isolation Note.  Again, patients do not have to contact their GP or a hospital. 

WEARING OF FACE COVERINGS - 21/12/21

Although restrictions vary across UK regions, it is now a legal requirement to wear a face covering in most indoor settings across the UK.  In line with UK guidance (Infection prevention and control for seasonal respiratory infections in health and care settings (including SARS-CoV-2) for winter 2021 to 2022 (NHS National Services Scotland), Coldside Medical Practice's policy is to continue to ask non-exempt patients to wear a mask or face covering.

Practice clinicians and staff will normally remind patients and any companions of the requirement to wear a face covering when appointments are made for a face-to-face consultation.  This will remind patients and companions to put on their masks but will also help other people arriving at the practice to know that a face covering is required within the premises.  Certain groups are exempt from wearing a face covering such as those who have severe health problems or disability.

The infection prevention and control guidance states, "Patients in all care areas should still be encouraged and supported to wear a face mask, providing it is tolerated and is not detrimental to their medical or care needs.

If a patient who could wear a face covering chooses not to do so, clinicians/staff will explain the reason for its importance in protecting that patient, other patients, staff and visitors; particularly as the Covid-19 virus can be carried by asymptomatic people.  If a patient continues to decline to wear a mask, a clinician will determine whether a face-to-face appointment is necessary; or if an alternative method of consultation would be more appropriate and safe for all concerned.

Patients and Practice staff should always maintain social distancing as far as practicable; and also observe hand hygiene measures.  All Practice staff should wear appropriate PPE.  Clinicians are clearly intent on providing planned care to patients in all circumstances, whilst maintaining safe systems of work.  It is not in the interest of the clinician, Practice or patient to withdraw care or treatment; and every effort will be made to made to avoid such.   

Further information in respect of exemptions can be found at:  http://exempt.scot/

STANDARDS OF BEHAVIOUR - 10/12/21

Coldside Medical Practice will not tolerate any form of abusive behaviour towards staff.  Recently, there have been several examples of behaviour which have 'crossed the line'.  This has resulted in certain staff getting upset and stressed.  GPs and staff are working in extremely challenging conditions due to Covid-19.  The entire integrated team is trying its best to meet unprecedented levels of demand from patients.  We are doing so with a record patient list size and sometimes with staff shortages due to self isolation.  Whilst we recognise that some patients may experience frustration for whatever reason, we urge that that does not result in abusive behaviour towards staff.  For the avoidance of doubt, incidences of abusive behaviour will result in warnings and if such negative behaviour exists, ultimately removal from the Practice's patient list.      

FACE-TO-FACE APPOINTMENTS - 3/12/21

Please note that GPs will continue to provide face-to-face appointments for all patients who require such.  These appointments will be made following an initial telephone consultation with a GP.  Administrators are currently unable to make face-to-face GP appointments directly. 

Patients, carers and advocates should also be aware that Practice Administrators will always enquire about the patient's presenting issue/s as part of a signposting model which aims to direct patients to the most relevant primary care service.  Commonly, patients are better served receiving a service from other services such as Pharmacy, First Contact Physiotherapy or Community Treatment and Care (CTS).  

PRACTICE CAR PARK (DISABLED SPACE) - 26/11/21

We apologise for the inconvenience caused by car parked across the Practice's disabled car park space, a situation that has persisted for almost 4 weeks following the emergency admission of a patient to hospital.  The car is due to be removed over the weekend of 27-28/11/21).

FLU VACCINATION PROGRAMME UPDATE - 18/11/21

Please note that the Practice will continue to provide flu vaccinations beyond today's date (18/11/21) on an individual basis.  Our Practice will vaccinate the following groups of patients:

  • All patients who are 70 years or older on 1st September 2021, excluding those in care homes and housebound (i.e. those to be immunised separately within the overall Tayside programme).
  • All those patients who are Clinically extremely vulnerable.
  • Opportunistic: it is recognised that if a patient is attending the practice anyway then making an offer of a Flu vaccination, if they are in an eligible category as per the JCVI guidance then it would be best practice to offer vaccination at that time.
  • ‘No Wrong Door’ policy: e.g. where an eligible patient’s spouse is attending with the patient but is in a group who will be called to a central clinic then delivery of vaccination in Practice is recommended and permissible

FLU VACCINATION PROGRAMME UPDATE - 8/11/21

It has been agreed that Coldside Medical Practice will end its involvement in the 2021/22 flu vaccination programme on 18/11/21.  All Coldside patients who require a flu vaccination after this date will receive their vaccination through the  central delivery vaccination service administered by Dundee Health and Social Care Partnership.  The final Coldside clinics are confirmed, as follow:

  • Wednesday 10 November 2021
  • Thursday 11 November 2021
  • Wednesday 17 November 2021
  • Thursday 18 November 2021

Patient and carers are encouraged to call the Practice immediately on 01382 880900 to arrange their flu vaccination.

FLU VACCINATION PROGRAMME UPDATE - 5/11/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 10 November 2021
  • Thursday 11 November 2021

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

FLU VACCINATION PROGRAMME UPDATE - 29/10/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 3 November 2021
  • Thursday 4 November 2021
  • Friday 5 November

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

Covid19 Isolation Note – 28/10/21

Patient Isolation Notes

NHS bodies across the UK, including NHS Scotland, have implemented a new Isolation Note policy. This service should be used if a patient requires a note for their employer to prove they are self-isolating because of Covid-19 coronavirus. Patients do not need to contact their GP to obtain a sick note (Med3 certificate) during the 10-day self-isolation period. Patients can use the Isolation Note service if:

  • They have symptoms of coronavirus or have tested positive.
  • They live with someone who has symptoms or has tested positive; and they are not fully vaccinated.
  • They have been told to self-isolate by a test and trace service or the NHS Covid-19 app.

If a patient is aged under 18 years and 6 months, they only need to self-isolate if they have symptoms or have tested positive. They do not need to self-isolate if they live with someone who has symptoms or has tested positive.

If a patient has symptoms of Covid-19, they must stay at home and get a Covid-19 test. If a patient needs medical advice about their symptoms, they can contact NHS Inform via this website link: https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

 

If a patient has to stay at home but feels well enough to work, they should ask their employer if they can work from home. If patients can work from home, they will not need an isolation note. If patients cannot work from home, they can obtain an Isolation Note for a 10-day period by completing this weblink: https://111.nhs.uk/isolation-note

Please note that health and social care workers may be exempt from self isolation – see https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/test-and-protect/coronavirus-covid-19-self-isolation-exemption-for-health-and-social-care-workers

Finally, employers of patients who obtain and submit (to their Employer) an Isolation Note can check the validity of their employee’s Isolation Note, as detailed below.

Employer Checks (Isolation Notes)

An employer can check whether a Covid-19 isolation note provided by their employee is valid. An isolation note is proof that an employee needs to self-isolate because of Covid-19 and cannot go to work. To check an isolation note is valid, the employer will need:

  • The 16 digit reference number on the isolation note.
  • The employee’s date of birth.

By using this service the employer is agreeing to stated the terms of use and privacy policy. Isolation notes are for employees who:

  • Have symptoms of Covid-19 or have tested positive.
  • Live with someone who has symptoms or has tested positive; and the employee is not fully vaccinated.
  • Have been told to self-isolate by a test and trace service or the NHS COVID-19 app.

Employees under the age of 18 years and 6 months only need to self-isolate if they have symptoms of Covid-19, or have tested positive. Employers should use their discretion around the need for medical evidence if an employee has been told to self-isolate because of Covid-19.

If the employer needs evidence that an employee cannot work because of Covid-19, the employer should ask their employee to get an Isolation Note. Employees who cannot work because of Covid-19 should avoid asking their GP for a fit note. If an employee is well enough to work; and can work from home, they do not need an isolation note. Further information for employers concerning working safely during Covid-19 can be obtained via this weblink: https://www.gov.uk/guidance/working-safely-during-covid-19

In specification relation to Isolation Notes, employers should access this link

https://111.nhs.uk/isolation-note/check

FLU VACCINATION PROGRAMME UPDATE - 22/10/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 27 October 2021
  • Thursday 28 October 2021
  • Friday 29 October

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

FLU VACCINATION PROGRAMME UPDATE - 15/10/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 20 October 2021
  • Thursday 21 October 2021
  • Friday 22 October 2021

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

FLU VACCINATION PROGRAMME UPDATE - 12/10/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Thursday 14 October 2021
  • Friday 15 October 2021

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

PRACTICE CLOSURE ON 11/10/21 DUE TO PUBLIC HOLIDAY - 8/10/21

Please note that the Practice will be closed on Monday the 11th of October 2021 due to the Public Holiday.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

Covid19 Self-isolation exemption for health and social care workers – 8/10/21

There are additional clinical safeguards in place for health and social care workers to return to work in a health and social care setting. Line managers no longer need senior management approval before asking employees to return to work. If health and social care workers have symptoms of coronavirus, they must self-isolate and book a PCR test. Only people ‘without symptoms’ may be eligible for exemption from self-isolation.

What are the symptoms of coronavirus?

Health and Social care workers are eligible for exemption from self-isolation if they are a close contact of someone with coronavirus and they:

  • Are fully vaccinated – this means they have received 2 doses and they had their second dose more than 14 days ago.
  • Do not have symptoms of coronavirus.
  • Return a negative ‘PCR’ test result.
  • Are not a case in their own right.
  • Have not been identified for self-isolation under travel regulations.

Health and social care workers may be eligible to continue to work during their exemption if they meet the criteria below.

When does exemption from self-isolation for work apply?

Health and social care workers do not have to go to work if they do not feel able to.  However, they are expected to return to work if they meet all of the criteria for exemption and have been asked to do so by their line manager. There are several criteria that must be met:

  1. They have been identified as a close contact.
  2. They are fully vaccinated – this means they have received 2 doses of an approved vaccine and they had their second dose more than 14 days ago. This needs to be verified with their line manager.
  3. They do not have symptoms of coronavirus.
  4. They are not currently self-isolating as a case.
  5. They do not develop symptoms in the 10 days since they last saw the person who tested positive.
  6. They have had an initial negative PCR test result. If they have tested positive for coronavirus in the last 90 days, they will need an initial negative Lateral Flow Device (LFD) test, rather than an initial PCR test before returning to work.
  7. They take a daily LFD test before starting work for the 10 days since they last saw the person who tested positive.  If they live with the person who tested positive, the daily LFD tests start from the date of their first symptoms, or their positive test if they do not have symptoms.
  8. They must report the result of every daily LFD test to their line manager. They must also report your result through the NHS Scotland portal.  If they have a positive LFD test, they must self-isolate and arrange a PCR test (even if they have had a positive PCR result in the previous 90 days) to help with further risk assessment before returning to work.
  9. They do not work with immunosuppressed patients; for example in oncology settings. If they do, they may be asked by your line manager to work within other areas.
  10. They continue to follow infection prevention and control guidance.

If health and social care workers are identified as a close contact more than once, they will need to have a new negative PCR test each time in order to be exempt. It is particularly important they follow the infection prevention and control guidance for:

  • Correct use of personal protective equipment (PPE).
  • Extended use of Fluid-Resistant (Type IIR) Surgical Face Masks (FRSM).
  • Compliance with appropriate hand hygiene.
  • Adherence with car sharing advice.

Further information can be obtained via this NHS Inform website link: https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/test-and-protect/coronavirus-covid-19-self-isolation-exemption-for-health-and-social-care-workers

WELCOME BACK DR ANSAR! - 1/10/21

Dr Ansar will reurn to work on Wednesday the 6th of October 2021 following the birth of her beautiful new baby and well deserved maternity leave.  It will be great to have Dr Ansar, who has been sadly missed by patients and staff alike, back to work.   

2022/23 PUBLIC HOLIDAY-RELATED PRACTICE CLOSURES - 1/10/21

Please note that, unless otherwise advised, Coldside Medical Practice will be closed on the 2022/23 dates outlined in the attached document due to Public Holidays:

Coldside M.P. 2022/23 Public Holidays

This information is also outlined in the Opening Times section of the Practice's website.

 

FLU VACCINATION PROGRAMME UPDATE - 22/9/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 29 September 2021
  • Friday 1 October 2021
  • Saturday 2 October 2021
  • Saturday 9 October 2021 

All of these clinics are now bookable.  Please refer to the Practice's website article (bulleted section) dated 16/9/21 to check eligibility criteria. 

FLU VACCINATION PROGRAMME UPDATE - 16/9/21

A hybrid 2021/22 flu vaccination programme has been agreed amongst NHS Tayside, Dundee Health and Social Care Partnership (HSCP) and Coldside Medical Practice.  Our Practice will vaccinate the following groups of patients:

  • All patients who are 70 years or older on 1st September 2021, excluding those in care homes and housebound (i.e. those to be immunised separately within the overall Tayside programme).
  • All those patients who are Clinically extremely vulnerable.
  • Opportunistic: it is recognised that if a patient is attending the practice anyway then making an offer of a Flu vaccination, if they are in an eligible category as per the JCVI guidance then it would be best practice to offer vaccination at that time.
  • ‘No Wrong Door’ policy: e.g. where an eligible patient’s spouse is attending with the patient but is in a group who will be called to a central clinic then delivery of vaccination in Practice is recommended and permissible
In relation to the last 2 groups, Coldside Medical Practice will NOT be actively calling patients in these categories as they will be invited to attend centrally organised clinics.  All other eligible patient groups will be vaccinated by NHS Tayside and Dundee HSCP organised and run clinics. This will include Care Home and Housebound delivery for the age cohorts being delivered within GP Practices.

FLU VACCINATION PROGRAMME - 9/9/21

It has been agreed today that Coldside Medical Practice will deliver vaccines to eligible groups of patients, as part of the 2021/22 Flu Vaccination Programme.  Further details will be announced on the Practice's website in the coming days.  

PATIENT FEEDBACK - 27/8/21

A huge thanks is extended to Coldside patients who completed the patient feedback survey concerning the development and delivery of GP services, linked to the Covid-19 pandemic.  The Practice is working closely with NHS Tayside's Quality Improvement Team to improve services for patients, notwithstanding well documented challenges the NHS continues to face.  A key aspiration for the Practice is to expand our patient and carer involvement endeavours, as well as community engagement initiatives.  

BUSINESS AS USUAL AT COLDSIDE MEDICAL PRACTICE - 16/8/21

In line with national guidance relating to the Covid-19 pandemic, Coldside Medical Practice is continuing to operate a GP triage system.  Following a telephone consultation or desk based analysis, GPs will determine whether to arrange a resultant follow-up face to face of vedeo consultation with the patient.  Please note that members of the admin team are currently unable to make direct appointments for patients with GPs outwith the triage system.  

PRACTICE CLOSURE ON 26/7/21 DUE TO PUBLIC HOLIDAY - 23/7/21

Please note that the Practice will be closed on Monday the 26th of July due to the Public Holiday.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

ACCESSSING COLDSIDE MEDICAL PRACTICE PREMESIS - 23/7/21

The front entrance doors are now routinely open between 08.00 – 18.00 hours daily. Upon arrival at the premises, please proceed directly to the reception desk where the duty receptionist will deal with your appointment check-in or other relevant business query.  Upon entry, ‘all’ patients/visitors must wear a mask or face covering and sanitise their hands. Single use masks are available, if required.  If a visitor is already in the reception area, please wait until they have left this area completely before entering the premises. This marks a change to the previous arrangement when up to 2 people could be in the premises at the same time.  Currently, all face-to-face customer service transactions are being conducted on an individual basis due to necessary covid-19 restrictions.

Please also maintain 2-metre social distancing at all times, including in the grounds of the premises.  Following check in, patients are required to wait outside the entrance of the building until the clinician collects and accompanies patients to the treatment room. The clinician will also escort patients out the premises following consultations.

Please note that allowances are in place for patients who are severely immobile or extremely clinically vulnerable.  Your cooperation in respect of this notice is greatly appreciated by the practice team.

PENUMBRA WELLBEING WORKSHOPS - 15/7/21

Penumbra are offering wellbeing workshops for patients with shared interest to come together to share knowledge and experience and explore tips, ideas and practical steps that can be taken and used to empower, improve wellbeing and aid recovery.  Workshops are free and are facilitated by Peer Workers, who have their own lived experience of mental health recovery.  Workshop themes are:  

  • Managing Anxiety
  • Bereavement
  • Resilience
  • Motivation
  • Menopause

Patients can book directly by calling the service on 01382 223487.

LATE ATTENDANCE AT APPOINTMENTS - 6/7/21

Can patients please ensure they arrive on time for scheduled appointments with members of the Practice's clinical team?  The Practice remains extremely busy and there is constant need to operate as efficiently as possible.  Patients who turn up late for appointments run the risk of missing out on their appointments as clinics and surgeries are almost always full to capacity due to high patient demand.

OPENING ENTRANCE DOORS PILOT UPDATE - 1/7/21

Following consistently positive feedback from Practice based staff, patients, carers and other customers, the Practice is now generally operating with the front doors open throughout the entire day (08.00 - 18.00 hours).  All patients and other customers must continue to maintain social distancing at all times with only 2 patients/customers allowed in the premises at the same time.  When the front person leaves the reception area, the person behind should proceed immediately to the reception desk, with the first person in the queue outside the building advancing to the vestibule area.  Health and safety of patients, other customers and staff will, of course, continue to be given the utmost priority.  Accordingly, all visitors must wear masks or other face coverings and sanitise their hands upon entry to the premises. 

PATIENT EXPERIENCES OF COLDSIDE MEDICAL PRACTICE SURVEY - 18/6/21

Coldside Medical Practice and other local medical practices are working in conjunction with NHS Tayside's Quality Improvement Team to support learning and improvement concerning general practice.  Accordingly, we would be very grateful if patients would take approximately 5-10 minutes to complete a questionnaire regarding, 'Patient Experiences of General Practice since March 2020 during the Pandemic.  

The questionnaire can be completed and submitted electronically via this link: https://www.surveymonkey.co.uk/r/Z8HT7LG  Alternatively, patients and their carers or family members can uplift a hard copy of the questionnaire from our Practice's Reception Desk and return this in the envelope provided.  Please note that responses are confidential and analysis is confidential.          

COVID-19 VACCINATION PROGRAMME UPDATE - 17/6/21

The Practice has now fully completed its Covid-19 vaccination programme.  Our clinical team provided over 4,200 vaccinations to over 2,100 patients between 1/2/21 and 17/8/21, working cohesively with other medical practices in our local cluster, as well as NHS Tayside extended colleagues in central vaccine delivery services.  Our gratitude is extended beyond patients to their carers and family members who ensured a safe and effective Covid vaccination programme.  

Moving forward, any patient still requiring a Covid-19 vaccine, should book this via the NHS Inform websire - see https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/.  Caid Hall in Dundee City Centre is also currently providing Drop In clinics to eligible local citizens.

OPENING ENTRANCE DOORS PILOT UPDATE - 14/6/21

Following positive feedback from all stakeholder groups including patients and carers, the Practice is further extending its pilot to open the front entrance doors at irregular time intervals on a daily basis.  Time intervals have increased from 1-2 hours to 2-4 hours daily.  Patients and other customers must continue to maintain social distancing at all times with only 2 patients/customers allowed in the premises at the same time.  When the front person leaves the reception area, the person behind should proceed immediately to the reception desk, with the first person in the queue outside the building advancing to the vestibule area.  Health and safety of patients, other customers and staff will, of course, continue to be given the utmost priority. 

<span style=

 
NHS ScotlandThis site is brought to you by My Surgery Website