PRACTICE CLOSED DURING PUBLIC HOLIDAY ON MON. 27th July '20 – 17/6/20
Please note that Coldside Medical Practice will be closed during the Public Holiday on Monday the 27th of July 2020 between 08.00 – 18.00 hours. Patients should contact NHS 24 Out of Hours Service on 111 if they require medical assistance. In the case of an emergency, please dial 999 and ask for the Ambulance Service.
NEW PATIENT REGISTRATIONS – 16/6/20
Coldside Medical Practice currently operates an 'open list'. Patients who wish to register with our Practice should print off and complete the Patient Registration Form which can be accessed via the link at the bottom of this session. The completed form should then be handed into the Practice (via the letterbox at the entrance to the building), posted to the Practice or scanned and emailed to email@example.com New Patient Registration Form
MEDICAL PRACTICES ARE STILL OPEN FOR BUSINESS! – 28/5/20
The Scottish Government has now announced a staged plan to gradually reduce existing lockdown measures over the coming weeks and months. Medical Practices, including Coldside, will continue to be open for business; albeit on a restricted basis. A GP and Nurse triage system is currently in place to ensure that patients who require treatment and care receive such from the relevant in-house or external health care professional/service. Face-to-face appointments are still being scheduled in our Practice following assessment by a member of our clinical team. For the most part, our Practice will continue to provide telephone and video consultations to patients. We thank you once again, in anticipation, for your continued support during these strange and challenging times.
PRACTICE OPEN DURING PUBLIC HOLIDAY ON MON. 25th May '20 – 12/5/20
Please note that Coldside Medical Practice will be open during the Public Holiday on Monday the 25th of May 2020 between 08.00 – 18.00 hours.
CONTINUATION OF RESTRICTED 'FACE-TO-FACE APPOINTMENTS – 7/5/20
Following's today's announcement by the Scottish Government to extend the lockdown across the country for a further 3 weeks, Coldside Medical Practice will continue to predominantly provide telephone consultations to patients. From 11/5/20, we will also offer video consultations to patients. The clinician will, of course, continue to make a face-to-face appointment for the patient, if required. We thank you, in anticipation, for your continued support during these strange and challenging times.
PRACTICE OPEN DURING PUBLIC HOLIDAY ON FRI. 8th May '20 – 30/4/20
Please note that Coldside Medical Practice will be open during the Public Holiday on Friday the 8th of May 2020 between 08.00 – 18.00 hours.
CONTINUATION OF RESTRICTED 'FACE-TO-FACE APPOINTMENTS – 16/4/20
Following's today's announcement by the Scottish Government to extend the lockdown across the country for a further 3 weeks, Coldside Medical Practice will continue to predominantly provide telephone consultations to patients. The clinician will, of course, continue to make a face-to-face appointment for the patient, if required. We thank you, in anticipation, for your continued support during these strange and challenging times.
PRACTICE OPEN DURING PUBLIC HOLIDAY ON MON. 13th. APR. ’20 – 9/4/20
Please note that Coldside Medical Practice will be open during the Public Holiday on Monday the 13th of April 2020 between 08.00 – 18.00 hours.
PRACTICE OPEN DURING PUBLIC HOLIDAY ON MON. 6th. APR. ’20 – 1/4/20
Please note that Coldside Medical Practice will be open during the Public Holiday on Monday the 6th of April 2020 between 08.00 – 13.00 hours.
ANTICIPATORY CARE PLANS FOR ‘VERY HIGH RISK’ PATIENTS - 24/3/20
The Scottish Government has categorised a number of patients throughout the whole of Scotland as ‘very high risk’ in light of the Coronavirus (Covid-19) pandemic. Certain patients of Coldside Medical Practice should have or are expected to receive a letter from the Scottish Government accordingly. A GP or Nurse from Coldside Medical Practice will be contacting specific patients by telephone over the coming weeks to discuss ‘Anticipatory Care Plans’ (ACP).
Anticipatory care planning helps patients to make informed choices about how and where patients want to be treated and supported in the future. It requires health and social care practitioners to work with people and their carers to ensure the right thing is done, at the right time, by the right person, to achieve the best outcome.
Our Practice based clinicians will always identify their names and job title when making contact with patients. Patients can also call the Practice back on 01382 880900 to verify details of the clinician in question, if required. We appreciate that the nature of ACP-related discussions is sensitive but can assure patients and their carers/families of personalisation, professionalism and confidentiality at all times.
CORONAVIRUS: CHANGE OF ADVICE & SUPPORT ARRANGEMENT - 23/3/20
If you are suffering from Coronavirus (Covid-19) symptoms, please visit www.nhsinform.scot/coronavirus for advice on how to manage symptoms at home. If you have symptoms and need clinical advice or if your symptoms worsen, please call NHS24 on 111 for advice. NHS24 might refer you back to Coldside Medical Practice; however, please call 111 in the first instance in line with the change in national guidance.
CORONAVIRUS (COVID 19) UPDATE FOR PATIENTS AND CARERS – 16/3/20
Due to the Coronavirus outbreak; and in line with developments at other GP surgeries in Dundee, patient access to our practice for face-to-face appointments will remain restricted for ‘all’ routine and non emergency appointments until further notice.
Please call the practice on 01382 880900 to arrange a ‘telephone consultation’ with a relevant clinician who will determine whether a face-to-face appointment is necessary.
Please note that childhood surveillance clinics and childhood immunisations are unaffected by the current restrictions and will continue as normal.
Where possible, please request ‘repeat prescriptions' using our online service. Request slips can still be placed in the letterbox. All prescriptions will now be sent to your chemist of choice and are no longer available for personal collection.
Due to the urgent situation which all medical practices are facing, we are also currently unable to facilitate the personal collection of med. 3 sick certificates, although these can be sent to patients via email (or post, where email is not an option).
Finally, please note that our clinical and other Practice staff will be wearing Personal Protective Equipment (PPE) when supporting patients and dealing with other customers. This is a necessary measure to protect staff, patients and other relevant stakeholders,
CORONAVIRUS (COVID 19) NOTICE FOR SPECIFIC PATIENTS AND OTHER CUSTOMERS – 16/3/20
Due to Coronavirus; and in line with developments at other local GP surgeries, access to our practice will remain restricted for patients and other customers.
If you are a patient for whom a practice based clinician has made a face-to-face appointment (normally following a telephone consultation), please call us on 07752 261320 upon your arrival at the practice to arrange immediate access to our premises.
If you are any other type of customer (non patient) who needs to visit our practice; e.g. driver for the NHS, prescription uplift driver for a chemist, goods supplier, tradesperson or healthcare worker / businessman attending a planned meeting; please call us on 07752 261320 upon your arrival at the practice to arrange immediate access to our premises. Business hours: 08.00 - 18.00, Mon - Fri.
If you are a carer or advocate enquiring on behalf of a patient, please do not call the above mobile number, but rather the practice’s general number: 01382 880900.
WELCOME TO NEW STAFF MEMBER - 2/3/20
We are delighted to announce the arrival of Shannon Sykes to our Practice on 2/3/20 as part of our Administration team. Shannon combines youthful energy with enthusiastic, commitment; and a great willingness to learn.
URGENT ALERT: NOVEL CORONAVIRUS (2019n-CoV) - 12/2/20
A coronavirus is a type of virus. Typical symptoms include fever, a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people; and those with long term conditions like diabetes, cancer and chronic lung disease. Novel coronavirus (2019-nCoV) is a new strain of coronavirus first identified in Wuhan City, China. This is a rapidly evolving situation which is being monitored carefully.
What are the symptoms of a 2019-nCoV?
Common symptoms include:
- high temperature or fever
- shortness of breath
Which areas are affected by 2019-nCoV?
The following areas have been identified where people are at higher risk of getting 2019-nCoV:
Category 1 areas
- Daegu or Cheongdo regions of South Korea
- Any of the following towns in Northern Italy: Bertonico, Casalpusterlengo, Castelgerundo, Castiglione D'Adda, Codogno, Fombio, Maleo, San Fiorano, Somaglia, Terranova dei Passerini, Vo
- Wuhan city and Hubei province, China
Category 2 areas
- China - all other areas not in category 1
- Hong Kong
- Northern Italy - all other areas not in category 1
- South Korea (Republic of Korea) - all other areas not in category 1
Visited or travelled through a category 1 area?
If you have symptoms: Hubei province including Wuhan
If you have any of these symptoms (high temperature, cough, shortness of breath) within 14 days of travel to Hubei province including Wuhan get immediate medical attention by phoning your GP Practice on 01382 880900 between 08.00 - 18.00 hours or phoning NHS 24 on 111 between 18.00 - 08.00 hours. You should not go to your GP practice in person, but should phone for advice from home.
If you have symptoms: Any other category 1 area
If you have any of these symptoms (high temperature, cough, shortness of breath) and have returned on or after 19 February from any other category 1 area, get immediate medical attention by phoning your GP practice on 01382 880900 between 08.00 - 18.00 hours; or phoning NHS 24 on 111 between 18.00 - 08.00 hours. You should not go to your GP practice in person, but should phone for advice from home.
If you don't have symptoms
Even if you have no symptoms, please follow this advice if:
- you have returned in the last 14 days from Wuhan or Hubei province
- you have returned on or after 19 February from any other category 1 area
- stay indoors
- avoid contact with others where possible
This means you should remain at home and should not:
- go to work, school or public areas
- use public transport or taxis
It's okay for friends, family or delivery drivers to drop-off food.
Read further information about self-isolation for people with no symptoms.
Visited or travelled through a category 2 area?
If you have symptoms: Northern Italy, Vietnam, Cambodia, Laos or Myanmar
If you have any of these symptoms (high temperature, cough, shortness of breath) and have returned on or after 19 February from: Northern Italy, Vietnam, Cambodia, Laos or Myanmar, get immediate medical attention by phoning your GP practice or NHS 24 (phone 111). You should not go to your GP practice in person, but should phone for advice from home.
If you have symptoms: Any other category 2 area
If you have any of these symptoms (high temperature, cough, shortness of breath) within 14 days of travel to any other category 2 area, get immediate medical attention by phoning your GP practice or NHS 24 (phone 111). You should not go to your GP practice in person, but should phone for advice from home.
If you don't have symptoms: Northern Italy (excluding towns in category 1 areas), Vietnam, Cambodia, Laos or Myanmar)
If you have been in a category 2 area and you have no symptoms then you can go about your normal activities. If you become unwell after having returned on or after 19 February from: Northern Italy, Vietnam, Cambodia, Laos or Myanmar, please follow the advice for people with symptoms.
If you don't have symptoms: Any other category 2 area
If you have been in a category 2 area and you have no symptoms then you can go about your normal activities. If you become unwell within 14 days of your return from any other category 2 area, please follow the advice for people with symptoms.
How is coronavirus spread?
Because it's a new illness, we do not know exactly how coronavirus spreads from person to person, but similar viruses are spread by droplets in coughs and sneezes.
How to avoid catching infections like coronavirus
You can reduce your risk of getting and spreading respiratory infections by:
- avoiding direct hand contact with your eyes, nose and mouth
- maintaining good hand hygiene - washing hands with soap and water or alcohol hand sanitiser:
- after coughing or sneezing
- after going to the toilet
- before eating and drinking
- avoiding direct contact with people that have a respiratory illness and avoiding using their personal items such as their mobile phone
- covering your nose and mouth when coughing or sneezing with disposable tissues and disposing of them in the nearest waste bin after use
Treatment for coronavirus
Currently, there is no vaccine and no specific treatment for the virus.
Coronavirus (COVID-19) helpline
If you do not have symptoms and are looking for general information, a free helpline has been set up on 0800 028 2816. The helpline is open:
- Monday to Friday, 8.00am to 10.00pm
- Saturday and Sunday, 9.00am to 5.00pm
Coronavirus (COVID-19) communication toolkit
We have developed a toolkit containing a poster, video and social media posts for organisations to print and share.
Download the coronavirus (COVID-19) communication toolkit (ZIP, 21 MB)
More advice on travel can be found on Fit for Travel and the Foreign and Commonwealth Office.
Latest information on the situation in Scotland is being published by The Scottish Government.
CALL RECORDING - 14/1/20
Please note that Coldside Medical Practice monitors, records, stores and uses telephone, email or other communications with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services. Accordingly, all calls to and from the Practice are now being ‘securely’ recorded, in compliance with regulatory obligations, including the Data Protection Act 1988. Over and above this website notice, patients and other customers will also receive a similar message regarding call recording on the Practice’s phone system.
WEBSITE DEVELOPMENT – 23/10/19
Coldside Medical Practice is currently reviewing and updating its website. We would welcome suggestions and ideas from patients and carers, in line with our engagement strategy. Please email David McCue, Practice Manager on firstname.lastname@example.org Alternatively, please drop in or post your suggestions/ideas; or simply call the Practice on 01382 880900 and ask to speak with David.
SINGLE PHONE NUMBER (01382 880900) - 9/5/19
With effect from 28/5/19, ALL calls to the Practice, including for appointments, should be made on a single number (01382 880900). The Practice's other number, 01382 826724 has now been phased out.
MIGRATION TO NEW PHONE SYSTEM - 1/5/19
The Practice migrated to a new phone system in May 2019. We apologise for the technical problems which has resulted in delays in incoming calls being answered; and in some cases, patients being unable to call the Practice or being cut off. Moving forward, a single number (01382 880900) is now being used for appointments AND all other queries. The number, 01382 826724 will be phased out in mid August 2019. An announcement will be made on the Practice's website when this transition has been fully completed.
NEW ONLINE SERVICE FOR ORDERING REPEAT MEDICATIONS - 30/3/18
We have introduced a new improved service for ordering your repeat medications on line. When you next order your medication you will be emailed an information sheet with a tear off slip which should be completed and either handed in to the practice or emailed to: email@example.com (Information sheets are also available at reception).
Upon receipt of the completed slip we will register you for the service and you will then receive an email with your unique ordering number and instructions on how to set up your account.
As from 01 04 18 repeat medications can only be ordered online using the new service. Please ensure you complete and return the slip to the practice before your next order is due.
MINOR ILLNESS CLINIC - 29/3/18
We offer appointments with our specialist Nurse who runs our Minor Illness Clinic. This is in order to improve the level of access to clinicians and you will be asked to give details of your condition when you book an appointment. This will enable us to direct you to the most appropriate member of our team. Our Minor Illness Clinic is for dealing with certain conditions that have recently developed. Appointments can be booked on the day or the day.
Back pain Conjunctivitis Constipation
Coughs & colds Diarrhoea & vomiting Earache
Emergency contraception Heartburn Neck pain
Urinary infections Nose bleeds New rashes
Skin infections (boils & fungal) Sore throats
If you develop any of the above conditions please arrange an appointment for the Minor Illness Clinic.
Childhood immunisations are the most effective way of protecting your child against diseases. Please ensure your child is brought to the surgery for his/her immunisations when he/she is appointed. If you cannot attend please contact your Health Visitor who will arrange another appointment. Tel No. 819410.