Latest News

FLU VACCINATION PROGRAMME UPDATE - 8/11/21

It has been agreed that Coldside Medical Practice will end its involvement in the 2021/22 flu vaccination programme on 18/11/21.  All Coldside patients who require a flu vaccination after this date will receive their vaccination through the  central delivery vaccination service administered by Dundee Health and Social Care Partnership.  The final Coldside clinics are confirmed, as follow:

  • Wednesday 10 November 2021
  • Thursday 11 November 2021
  • Wednesday 17 November 2021
  • Thursday 18 November 2021

Patient and carers are encouraged to call the Practice immediately on 01382 880900 to arrange their flu vaccination.

FLU VACCINATION PROGRAMME UPDATE - 5/11/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 10 November 2021
  • Thursday 11 November 2021

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

FLU VACCINATION PROGRAMME UPDATE - 29/10/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 3 November 2021
  • Thursday 4 November 2021
  • Friday 5 November

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

Covid19 Isolation Note – 28/10/21

Patient Isolation Notes

NHS bodies across the UK, including NHS Scotland, have implemented a new Isolation Note policy. This service should be used if a patient requires a note for their employer to prove they are self-isolating because of Covid-19 coronavirus. Patients do not need to contact their GP to obtain a sick note (Med3 certificate) during the 10-day self-isolation period. Patients can use the Isolation Note service if:

  • They have symptoms of coronavirus or have tested positive.
  • They live with someone who has symptoms or has tested positive; and they are not fully vaccinated.
  • They have been told to self-isolate by a test and trace service or the NHS Covid-19 app.

If a patient is aged under 18 years and 6 months, they only need to self-isolate if they have symptoms or have tested positive. They do not need to self-isolate if they live with someone who has symptoms or has tested positive.

If a patient has symptoms of Covid-19, they must stay at home and get a Covid-19 test. If a patient needs medical advice about their symptoms, they can contact NHS Inform via this website link: https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

 

If a patient has to stay at home but feels well enough to work, they should ask their employer if they can work from home. If patients can work from home, they will not need an isolation note. If patients cannot work from home, they can obtain an Isolation Note for a 10-day period by completing this weblink: https://111.nhs.uk/isolation-note

Please note that health and social care workers may be exempt from self isolation – see https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/test-and-protect/coronavirus-covid-19-self-isolation-exemption-for-health-and-social-care-workers

Finally, employers of patients who obtain and submit (to their Employer) an Isolation Note can check the validity of their employee’s Isolation Note, as detailed below.

Employer Checks (Isolation Notes)

An employer can check whether a Covid-19 isolation note provided by their employee is valid. An isolation note is proof that an employee needs to self-isolate because of Covid-19 and cannot go to work. To check an isolation note is valid, the employer will need:

  • The 16 digit reference number on the isolation note.
  • The employee’s date of birth.

By using this service the employer is agreeing to stated the terms of use and privacy policy. Isolation notes are for employees who:

  • Have symptoms of Covid-19 or have tested positive.
  • Live with someone who has symptoms or has tested positive; and the employee is not fully vaccinated.
  • Have been told to self-isolate by a test and trace service or the NHS COVID-19 app.

Employees under the age of 18 years and 6 months only need to self-isolate if they have symptoms of Covid-19, or have tested positive. Employers should use their discretion around the need for medical evidence if an employee has been told to self-isolate because of Covid-19.

If the employer needs evidence that an employee cannot work because of Covid-19, the employer should ask their employee to get an Isolation Note. Employees who cannot work because of Covid-19 should avoid asking their GP for a fit note. If an employee is well enough to work; and can work from home, they do not need an isolation note. Further information for employers concerning working safely during Covid-19 can be obtained via this weblink: https://www.gov.uk/guidance/working-safely-during-covid-19

In specification relation to Isolation Notes, employers should access this link

https://111.nhs.uk/isolation-note/check

FLU VACCINATION PROGRAMME UPDATE - 22/10/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 27 October 2021
  • Thursday 28 October 2021
  • Friday 29 October

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

FLU VACCINATION PROGRAMME UPDATE - 15/10/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 20 October 2021
  • Thursday 21 October 2021
  • Friday 22 October 2021

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

FLU VACCINATION PROGRAMME UPDATE - 12/10/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Thursday 14 October 2021
  • Friday 15 October 2021

Appointments are filling up fast so please call the Practice on 01382 880900 to book!

PRACTICE CLOSURE ON 11/10/21 DUE TO PUBLIC HOLIDAY - 8/10/21

Please note that the Practice will be closed on Monday the 11th of October 2021 due to the Public Holiday.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

Covid19 Self-isolation exemption for health and social care workers – 8/10/21

There are additional clinical safeguards in place for health and social care workers to return to work in a health and social care setting. Line managers no longer need senior management approval before asking employees to return to work. If health and social care workers have symptoms of coronavirus, they must self-isolate and book a PCR test. Only people ‘without symptoms’ may be eligible for exemption from self-isolation.

What are the symptoms of coronavirus?

Health and Social care workers are eligible for exemption from self-isolation if they are a close contact of someone with coronavirus and they:

  • Are fully vaccinated – this means they have received 2 doses and they had their second dose more than 14 days ago.
  • Do not have symptoms of coronavirus.
  • Return a negative ‘PCR’ test result.
  • Are not a case in their own right.
  • Have not been identified for self-isolation under travel regulations.

Health and social care workers may be eligible to continue to work during their exemption if they meet the criteria below.

When does exemption from self-isolation for work apply?

Health and social care workers do not have to go to work if they do not feel able to.  However, they are expected to return to work if they meet all of the criteria for exemption and have been asked to do so by their line manager. There are several criteria that must be met:

  1. They have been identified as a close contact.
  2. They are fully vaccinated – this means they have received 2 doses of an approved vaccine and they had their second dose more than 14 days ago. This needs to be verified with their line manager.
  3. They do not have symptoms of coronavirus.
  4. They are not currently self-isolating as a case.
  5. They do not develop symptoms in the 10 days since they last saw the person who tested positive.
  6. They have had an initial negative PCR test result. If they have tested positive for coronavirus in the last 90 days, they will need an initial negative Lateral Flow Device (LFD) test, rather than an initial PCR test before returning to work.
  7. They take a daily LFD test before starting work for the 10 days since they last saw the person who tested positive.  If they live with the person who tested positive, the daily LFD tests start from the date of their first symptoms, or their positive test if they do not have symptoms.
  8. They must report the result of every daily LFD test to their line manager. They must also report your result through the NHS Scotland portal.  If they have a positive LFD test, they must self-isolate and arrange a PCR test (even if they have had a positive PCR result in the previous 90 days) to help with further risk assessment before returning to work.
  9. They do not work with immunosuppressed patients; for example in oncology settings. If they do, they may be asked by your line manager to work within other areas.
  10. They continue to follow infection prevention and control guidance.

If health and social care workers are identified as a close contact more than once, they will need to have a new negative PCR test each time in order to be exempt. It is particularly important they follow the infection prevention and control guidance for:

  • Correct use of personal protective equipment (PPE).
  • Extended use of Fluid-Resistant (Type IIR) Surgical Face Masks (FRSM).
  • Compliance with appropriate hand hygiene.
  • Adherence with car sharing advice.

Further information can be obtained via this NHS Inform website link: https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/test-and-protect/coronavirus-covid-19-self-isolation-exemption-for-health-and-social-care-workers

WELCOME BACK DR ANSAR! - 1/10/21

Dr Ansar will reurn to work on Wednesday the 6th of October 2021 following the birth of her beautiful new baby and well deserved maternity leave.  It will be great to have Dr Ansar, who has been sadly missed by patients and staff alike, back to work.   

2022/23 PUBLIC HOLIDAY-RELATED PRACTICE CLOSURES - 1/10/21

Please note that, unless otherwise advised, Coldside Medical Practice will be closed on the 2022/23 dates outlined in the attached document due to Public Holidays:

Coldside M.P. 2022/23 Public Holidays

This information is also outlined in the Opening Times section of the Practice's website.

 

FLU VACCINATION PROGRAMME UPDATE - 22/9/21

Coldside Medical Practice has scheduled flu vaccination clinics for the following dates:

  • Wednesday 29 September 2021
  • Friday 1 October 2021
  • Saturday 2 October 2021
  • Saturday 9 October 2021 

All of these clinics are now bookable.  Please refer to the Practice's website article (bulleted section) dated 16/9/21 to check eligibility criteria. 

FLU VACCINATION PROGRAMME UPDATE - 16/9/21

A hybrid 2021/22 flu vaccination programme has been agreed amongst NHS Tayside, Dundee Health and Social Care Partnership (HSCP) and Coldside Medical Practice.  Our Practice will vaccinate the following groups of patients:

  • All patients who are 70 years or older on 1st September 2021, excluding those in care homes and housebound (i.e. those to be immunised separately within the overall Tayside programme).
  • All those patients who are Clinically extremely vulnerable.
  • Opportunistic: it is recognised that if a patient is attending the practice anyway then making an offer of a Flu vaccination, if they are in an eligible category as per the JCVI guidance then it would be best practice to offer vaccination at that time.
  • ‘No Wrong Door’ policy: e.g. where an eligible patient’s spouse is attending with the patient but is in a group who will be called to a central clinic then delivery of vaccination in Practice is recommended and permissible
In relation to the last 2 groups, Coldside Medical Practice will NOT be actively calling patients in these categories as they will be invited to attend centrally organised clinics.  All other eligible patient groups will be vaccinated by NHS Tayside and Dundee HSCP organised and run clinics. This will include Care Home and Housebound delivery for the age cohorts being delivered within GP Practices.

FLU VACCINATION PROGRAMME - 9/9/21

It has been agreed today that Coldside Medical Practice will deliver vaccines to eligible groups of patients, as part of the 2021/22 Flu Vaccination Programme.  Further details will be announced on the Practice's website in the coming days.  

PATIENT FEEDBACK - 27/8/21

A huge thanks is extended to Coldside patients who completed the patient feedback survey concerning the development and delivery of GP services, linked to the Covid-19 pandemic.  The Practice is working closely with NHS Tayside's Quality Improvement Team to improve services for patients, notwithstanding well documented challenges the NHS continues to face.  A key aspiration for the Practice is to expand our patient and carer involvement endeavours, as well as community engagement initiatives.  

BUSINESS AS USUAL AT COLDSIDE MEDICAL PRACTICE - 16/8/21

In line with national guidance relating to the Covid-19 pandemic, Coldside Medical Practice is continuing to operate a GP triage system.  Following a telephone consultation or desk based analysis, GPs will determine whether to arrange a resultant follow-up face to face of vedeo consultation with the patient.  Please note that members of the admin team are currently unable to make direct appointments for patients with GPs outwith the triage system.  

PRACTICE CLOSURE ON 26/7/21 DUE TO PUBLIC HOLIDAY - 23/7/21

Please note that the Practice will be closed on Monday the 26th of July due to the Public Holiday.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

ACCESSSING COLDSIDE MEDICAL PRACTICE PREMESIS - 23/7/21

The front entrance doors are now routinely open between 08.00 – 18.00 hours daily. Upon arrival at the premises, please proceed directly to the reception desk where the duty receptionist will deal with your appointment check-in or other relevant business query.  Upon entry, ‘all’ patients/visitors must wear a mask or face covering and sanitise their hands. Single use masks are available, if required.  If a visitor is already in the reception area, please wait until they have left this area completely before entering the premises. This marks a change to the previous arrangement when up to 2 people could be in the premises at the same time.  Currently, all face-to-face customer service transactions are being conducted on an individual basis due to necessary covid-19 restrictions.

Please also maintain 2-metre social distancing at all times, including in the grounds of the premises.  Following check in, patients are required to wait outside the entrance of the building until the clinician collects and accompanies patients to the treatment room. The clinician will also escort patients out the premises following consultations.

Please note that allowances are in place for patients who are severely immobile or extremely clinically vulnerable.  Your cooperation in respect of this notice is greatly appreciated by the practice team.

PENUMBRA WELLBEING WORKSHOPS - 15/7/21

Penumbra are offering wellbeing workshops for patients with shared interest to come together to share knowledge and experience and explore tips, ideas and practical steps that can be taken and used to empower, improve wellbeing and aid recovery.  Workshops are free and are facilitated by Peer Workers, who have their own lived experience of mental health recovery.  Workshop themes are:  

  • Managing Anxiety
  • Bereavement
  • Resilience
  • Motivation
  • Menopause

Patients can book directly by calling the service on 01382 223487.

LATE ATTENDANCE AT APPOINTMENTS - 6/7/21

Can patients please ensure they arrive on time for scheduled appointments with members of the Practice's clinical team?  The Practice remains extremely busy and there is constant need to operate as efficiently as possible.  Patients who turn up late for appointments run the risk of missing out on their appointments as clinics and surgeries are almost always full to capacity due to high patient demand.

OPENING ENTRANCE DOORS PILOT UPDATE - 1/7/21

Following consistently positive feedback from Practice based staff, patients, carers and other customers, the Practice is now generally operating with the front doors open throughout the entire day (08.00 - 18.00 hours).  All patients and other customers must continue to maintain social distancing at all times with only 2 patients/customers allowed in the premises at the same time.  When the front person leaves the reception area, the person behind should proceed immediately to the reception desk, with the first person in the queue outside the building advancing to the vestibule area.  Health and safety of patients, other customers and staff will, of course, continue to be given the utmost priority.  Accordingly, all visitors must wear masks or other face coverings and sanitise their hands upon entry to the premises. 

PATIENT EXPERIENCES OF COLDSIDE MEDICAL PRACTICE SURVEY - 18/6/21

Coldside Medical Practice and other local medical practices are working in conjunction with NHS Tayside's Quality Improvement Team to support learning and improvement concerning general practice.  Accordingly, we would be very grateful if patients would take approximately 5-10 minutes to complete a questionnaire regarding, 'Patient Experiences of General Practice since March 2020 during the Pandemic.  

The questionnaire can be completed and submitted electronically via this link: https://www.surveymonkey.co.uk/r/Z8HT7LG  Alternatively, patients and their carers or family members can uplift a hard copy of the questionnaire from our Practice's Reception Desk and return this in the envelope provided.  Please note that responses are confidential and analysis is confidential.          

COVID-19 VACCINATION PROGRAMME UPDATE - 17/6/21

The Practice has now fully completed its Covid-19 vaccination programme.  Our clinical team provided over 4,200 vaccinations to over 2,100 patients between 1/2/21 and 17/8/21, working cohesively with other medical practices in our local cluster, as well as NHS Tayside extended colleagues in central vaccine delivery services.  Our gratitude is extended beyond patients to their carers and family members who ensured a safe and effective Covid vaccination programme.  

Moving forward, any patient still requiring a Covid-19 vaccine, should book this via the NHS Inform websire - see https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/.  Caid Hall in Dundee City Centre is also currently providing Drop In clinics to eligible local citizens.

OPENING ENTRANCE DOORS PILOT UPDATE - 14/6/21

Following positive feedback from all stakeholder groups including patients and carers, the Practice is further extending its pilot to open the front entrance doors at irregular time intervals on a daily basis.  Time intervals have increased from 1-2 hours to 2-4 hours daily.  Patients and other customers must continue to maintain social distancing at all times with only 2 patients/customers allowed in the premises at the same time.  When the front person leaves the reception area, the person behind should proceed immediately to the reception desk, with the first person in the queue outside the building advancing to the vestibule area.  Health and safety of patients, other customers and staff will, of course, continue to be given the utmost priority. 

COVID-19 VACCINATION PROGRAMME UPDATE - 11/6/21

The Practice has almost completed its Covid-19 vaccination programme which started on 1/2/21.  To date, over 2,115 patients have received their 1st dose; with 2,099 of these having also received their 2nd dose.  This means that almost 100% of patients who received a first jab, have returned for the 2nd jab which is extremely important.  The GPs and Practice staff, including the GP, Nursing and Health Care team, admin team, Marshall team and management team are extremely proud of the Practice's achievements in responding to the pandemic.  We would also like to thank patients, carers and family members for embracing our programme, whilst trying to balance the ongoing delivery and development of core services.  Please remember that the Practice remains open for core services, unrelated to the Covid-19 vaccination programme.  Please also note that a final 'mop up' Covid-19 clinic is scheduled for 17/6/21.  This will be the final opportunity for Coldside Medical Practice patients to receive a vaccine in our Practice, although the central delivery service remains operational, of course.  

Any patient who has received their first Covid-19 vaccine only, who have not yet booked an appointment for their 2nd jab, should contact the Practice immediately. 

PATIENT EXPERIENCES OF COLDSIDE MEDICAL PRACTICE SURVEY - 8/6/21

Coldside Medical Practice and other local medical practices are working in conjunction with NHS Tayside's Quality Improvement Team to support learning and improvement concerning general practice.  Accordingly, we would be very grateful if patients would take approximately 5-10 minutes to complete a questionnaire regarding, 'Patient Experiences of General Practice since March 2020 during the Pandemic.  

The questionnaire can be completed and submitted electronically via this link: https://www.surveymonkey.co.uk/r/Z8HT7LG  Alternatively, patients and their carers or family members can uplift a hard copy of the questionnaire from our Practice's Reception Desk and return this in the envelope provided.  Please note that responses are confidential and analysis is confidential.          

COVID-19 VACCINATION PROGRAMME UPDATE - 7/6/21

The Practice continues to offer 2nd jab Covid-19 vaccinations through daily clinics.  In line with clinical and Government advice, it is strongly recommended that patients receive their 2nd jab to help protect themselves, as well as others.  The Practice continues to use Marshalls to control queues, minimise risk of Covid-19 infection and generally promote health and safety for staff, patients, carers and other visitors to the Practice. Feedback on the Practice's Covid-19 vaccination programme has been overwhelmingly positive from all relevant stakeholder groups.  Practice management and staff are extremely grateful to patients and their carers and family members for fully embracing our Covid vaccination programme.   

PRACTICE CLOSURE ON 1/6/21 DUE TO PUBLIC HOLIDAY - 28/5/21

Please note that the Practice will be closed on Monday the 31st of May due to the Public Holiday.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

COVID-19 VACCINATION PROGRAMME UPDATE - 27/5/21

The Practice's Covid-19 vaccination programme (Phase 2) continues to go from strength to strength.  Three quarters of eligible patients have now received their 2nd jab.  Attendance rates remain excellent and we thank patients. carers and families for backing the programme in line with Government and =national clinical guidance.  Covid-19 vaccination clinics are scheduled daily on Tuesday to Friday next week (1-4/6/21).  Please note that there is no vaccine clinic on Monday the 31st of May 2021 as this is a Public Holiday.

OPENING ENTRANCE DOORS PILOT UPDATE - 24/5/21

Following positive feedback from patients, the Practice is continuing the pilot to open the front entrance doors at irregular time intervals throughout most days.  We have increased time intervals from 30-60 minutes to 1-2 hours per day.  Patients and other customers must continue to maintain social distancing at all times.  Currently, one person can be at the reception desk, another in the vestibule area, with all other patients remaining outside the premises (still maintaining 2-metre social distancing).  Health and safety of patients, other customers and staff will, of course, continue to be given the utmost priority. 

COVID-19 VACCINATION PROGRAMME UPDATE - 21/5/21

Phase 2 of the Practice's Covid-19 vaccination programme continues to operate well.  Daily (Mondays to Fridays) clinics are strill bei8ng scheduled, sa trend that will remain until at least mid June.  If you arew unable to attend your second vaccine sappointment, please remember to inform the Practice who will reschedule your appointment.  This will enable other patients to get vaccinated sooner and also avoid any wastage of vaccine stock.  

COVID-19 VACCINATION PROGRAMME UPDATE - 14/5/21

The Practice is now over half way through Phase 2 of our Covid-19 vaccination programme.  Everything continues to operate according to our delivery plan, aided by excellent attendance and punctuality rates from patients, supported by carers.  There are only 4 weeks to go until we complete the Phase 2 programme.  Vaccination clinics  continue to be scheduled in our Practice daily (Mondays to Fridays).  

OPENING ENTRANCE DOORS PILOT - 10/5/21

With immediate effect, the Practice will pilot the front entrance doors being opened at irregular time intervals throughout the day.  Initially this will be for 30-60 minutes in either the morning or afternoon.  Feedback from patients will be encouraged to inform next steps in terms of Practice operations.  Health and safety of patients, other customers and staff will, of course, continue to be given the utmost priority. 

COVID-19 VACCINATION PROGRAMME UPDATE- 7/5/21

Please note that this week's Covid-19 vaccination programme has continued to operate smoothly.  Patient feedback remains very strong, with emphasis on good organisation, queue control, H&S and use of Marshalls.  A Saturday clinic is scheduled for the 8th of May 2021 from 08.30 13.30.  Can patients please arrive at the Practice just a few minutes before your scheduled appointment time to promote the smooth implementation of our delivery plan?  Can you also avoid parking your car in the car park for longer than necessary to enable other patients easy access to the premises. 

EVIDENCE OF COVID-19 VACCINATIONS - 5/5/21

The Practice awaits guidance from the UK and Scottish Governments regarding so called Covid Passports.  In the meantime, many patients have asked the Practice whether we can provide evidence that they have been vaccinated.  Reasons include returning home to the native country (temporary Scottish residents), visiting family abroad or for work related purposes.  In recent days, some patients are also requesting evidence for holiday booking purposes, both abroad and within the UK.

Pending national guidance, the Practice is able to provide evidence through a copy of the patient's vaccination record with a covering letter from Coldside Medical Practice on an official company letterhead.  This development has resource implications, therefore the Practice will normally charge each patient £25 for this service.  

COVID-19 VACCINATION PROGRAMME UPDATE - 3/5/21

Phase 2 of the Practice's Covid-19 vaccination programme continues to be rolled out in line with agreed plans with daily clinics scheduled.  The Practice continues to operate a daily standby list for patients able to attend at short notice for their vaccine.  2nd jab vaccines are scheduled 12 weeks apart in line with local agreements and national guidelines.  DNA (Did Not Attend) rates remain very low so a big thanks is extended to patients and carers alike. 

PRACTICE CLOSURE ON 3/5/21 DUE TO PUBLIC HOLIDAY - 30/4/21

Please note that the Practice will be closed on Monday the 3rd of May due to the Public Holiday.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency, please dial 999.

COVID-19 VACCINATION PROGRAMME UPDATE - 23/4/21

Phase 2 of the Practice's Covid-19 vaccination continues to operate well.  2nd appointment reminders will continue to be sent via text to relevant patients and carers for whom the Practice holds a valid mobile number.  Patients who have changed mobile number or do not have a mobile number are welcome to call the Practice to verify details of their 2nd vaccine appointment.

Please remember that the Practice continues to offer core services, as well as a range of enhances services, in addition to our Covid vaccination programme which is currently scheduled to run until mid June 2021.

COVID-19 VACCINATION PROGRAMME UPDATE - 16/4/21

Phase 2 of the Practice's Covid-19 vaccination is operating well.  2nd appointment reminders will continue to be sent via text to relevant patients and carers for whom the Practice holds a valid mobile number.  Patients who have changed mobile number or do not have a mobile number are welcome to call the Practice to verify details of their 2nd vaccine appointment.

Please note that the Practice is no longer able to offer 1st jab Covid-19 vaccine appointments due to the commencement of our Phase 2 programme.  The Practice has endeavoured to contact all eligible patients in recent weeks and months to encourage vaccination uptake.  The Practice will gladly assist eligible patients now requiring a 1st jab which will be administered through NHS Tayside's central delivery vaccination service.

ASTRAZENECA VACCINE & PATIENTS AGED <30 WITHOUT UNDERLYING HEALTH CONDITIONS - 8/4/21

Please refer to the advice below from the Joint Committee on Vaccination & Immunisation (JCVI) and the Medicines and Healthcare Products Regulatory Agency (MHRA).  In practice, Coldside Medical Practice will still sadminister the 2nd dose of the AstraZeneca vaccine to patients aged <30 with underlying health conditions.  However, our Practice will no longer administer 1st doses to this patient group in line with regulatory related national advice. 

JCVI: The benefits of prompt vaccination with the AstraZeneca COVID-19 vaccine far outweigh the risk of adverse events for individuals 30 years of age and over and those who have underlying health conditions which put them at higher risk of severe COVID-19 disease

It is preferable for adults aged <30 years without underlying health conditions that put them at higher risk of severe COVID-19 disease to be offered an alternative COVID-19 vaccine, if available. People may make an informed choice to receive the AstraZeneca COVID-19 vaccine to receive earlier protection.

Adults <30 without underlying health conditions who were prioritised due to an increased risk of exposure and/or to reduce the risk of passing the infection on to vulnerable individuals (e.g. health and social care workers, unpaid carers and household contacts of immunosuppressed individuals) - acting on a precautionary basis, it is preferable for them to be offered an alternative COVID-19 vaccine, if available. 

To date, there are no reports of the extremely rare thrombosis/thrombocytopenia events following receipt of the second dose of the AstraZeneca COVID-19 vaccine. All those who have received a first dose of the AstraZeneca COVID-19 vaccine should continue to be offered a second dose of AstraZeneca COVID-19 vaccine, irrespective of age. The second dose will be important for longer lasting protection against COVID-19.

https://www.gov.uk/government/publications/use-of-the-astrazeneca-covid-19-vaccine-jcvi-statement/jcvi-statement-on-use-of-the-astrazeneca-covid-19-vaccine-7-april-2021 

MHRA: As a precaution, administration of COVID-19 Vaccine AstraZeneca in people of any age who are at higher risk of blood clots because of their medical condition should be considered only if benefits from the protection from COVID-19 infection outweighs potential risks.

Anyone who experienced cerebral or other major blood clots occurring with low levels of platelets after their first vaccine dose of COVID-19 Vaccine AstraZeneca should not have their second dose. Anyone who did not have these side effects should come forward for their second dose when invited.

https://www.gov.uk/government/news/mhra-issues-new-advice-concluding-a-possible-link-between-covid-19-vaccine-astrazeneca-and-extremely-rare-unlikely-to-occur-blood-clots

PRACTICE CLOSURE ON 12/4/21 DUE TO PUBLIC HOLIDAY - 8/4/21

Please note that the Practice will be closed on Monday the 12th of April due to the Public Holiday.  We once apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency please dial 999.

COVID-19 VACCINATION PROGRAMME UPDATE - 7/4/21

Phase 2 of the Practice's Covid-19 vaccination will be implemented on 13/4/21.  2nd appointment reminders will be sent via text to relevant patients and carers for whom the Practice holds a valid mobile number.  Patients who have changed mobile number or do not have a mobile number are welcome to call the Practice to verify details of their 2nd vaccine appointment.  

PRACTICE CLOSURE ON 5/4/21 DUE TO PUBLIC HOLIDAY - 1/4/21

Please note that the Practice will be closed on Monday the 5th of April due to the Public Holiday.  We apologise for any inconvenience caused  Should you require urgent medical advice when the Practice is closed, please call NHS 24 on 111 and your symptoms will be assessed by a Nurse.  If the Nurse decides that you require contact with a Doctor, the details of your consultation will be sent to NHS Tayside's Out of Hours GP Service.  In cases of emergency please dial 999.  

SHORT DURATION PRACTICE CLOSURE ON 31/3/21, 12.30-14.00 HOURS - 30/3/21

Please note that the Practice will be closed on 31/3//21 from 12.30 - 14.00 hours due to staff training.  We apologise for any inconvenience caused. 

COVID-19 VACCINATION PROGRAMME UPDATE - 29/3/21

Phase 2 of the Practice's Covid-19 vaccination programme remains on track for Tuesday the 13th of April.  2nd appointment reminders will be sent via to relevant patients and carers for whom the Practice holds a valid mobile number.  Patients who have changed mobile number or do not have a mobile number are welcome to call the Practice to verify details of their 2nd vaccine appointment.  

COVID-19 VACCINATION PROGRAMME UPDATE - 26/3/21

A Covid-19 vaccination clinic is scheduled for 31/3/21.  Eligible patients should contact the Practice immediately to schedule an appointment.  The Practice has capacity to deliver additional clinics on 1/4/21, as well as 6-9/4/21, if there is sufficient patient demand.  The Practice is finalising preparations for the Phase 2 roll out from 13/4/21.  Further details will be published nearer that date. 

COVID-19 VACCINATION PROGRAMME UPDATE - 19/3/21

Please note that further vaccination clinics are scheduled for 23/3/21 and 25/3/21.  We once again encourage all eligible patients to make an appointment or let us know if you wish to decline the vaccine.  With immediate effect, Practice staff are no longer chasing up patients who have not made contact with the Practice in recent weeks/months regarding the prolonged and persistent Covid-19 vaccination offering.  Thankfully, this number is low and the Practice team is proud to have vaccinated thousands of patients in the past 9 weeks.   

COVID-19 VACCINATION PROGRAMME UPDATE - 15/3/21

Please note that the Practice's vaccination programme is continuing, albeit on a reduced scale as NHS Tayside is delivering vaccinations through its central delivery services to patients aged 50-69.  There is still a significant number of patients the Practice has been unable to contact, despite weeks of effort phoning, texting and sending out letters.  This is a final plea for eligible patoents to contact the Practice to either make an appointment; or to decline the offer so that we can update records.  There are still places for vaccination clinics scheduled for 16/3/21 and 18/3/21.   

COVID-19 VACCINATION PROGRAMME UPDATE - 5/3/21

Please note that our Covid-19 vaccination clinics scheduled for today (5/3/21) and 8/3/21 are now full.  We will be running vaccination clinics on the 10th, 12th, 16th and 18th of March.  Eligible patients (see list below) should contact the Practice to make an appointment:

  • Patient aged 70 or over
  • Patient who is extremely clinically vulnerable
  • Patient aged 18-64 'at risk'
  • Paid carer
  • Unpaid carer

PATIENTS PRESENTING WITH DENTAL OR OPTICAL PROBLEMS - 3/3/21

Can patients with dental problems please contact their own dentist who is best equipped to deal with such.  Similarly, patients with eye problems should contact an Optician who again is best placed to provide necessary treatment and care.   

COVID-19 VACCINATION PROGRAMME UPDATE - 3/3/21

Please note that our Covid-19 vaccination clinics scheduled for tomorrow are now full; however, we operate a standby list daily.  Please be prepared for a call and a very short notice request to visit the Practice for a Covid vaccination.  We still have plenty of spaces available for our vaccination clinics on Friday the 5th of March.

URGENT PLEA FROM COLDSIDE MEDICAL PRACTICE - 3/3/21

We are spending a significant amount of time chasing up eligible patients who have not received or scheduled a Covid-19 vaccination yet.  The issue is wider than leaving messages on patient's mobile and landline phones; then patients not phoning the Practice back.  It is clear that many patients have changed their phone numbers.  If this applies in your case, or in the case of another Coldside Medical Practice you care for advocate for, can you please contact the Practice immediately to enable us to book the appropriate Covid-19 vaccination appointment.  Uptake amongst patients we have successfully contacted, remains extremely high.   

COVID-19 VACCINATION PROGRAMME UPDATE - 2/3/21

We are now into March, the start of Spring; and continue to roll out the Covid-19 vaccination programme in conjunction with central delivery vaccination service.  We have again been allocated another modest amount of vaccine supplies; however, we are still able to run vaccination clinics on Monday to Wednesday this week.  We are expecting another delivery of vaccines this week which would enable us to run vaccination clinics on Thursday and Friday also.  If you are the patient, carer or advocate of any of the following categories who have not yet received, scheduled or declined a Covid vaccination, please contact the Practice immediately to make an appointment:

  • Patient aged 70 or over
  • Patient who is extremely clinically vulnerable
  • Patient aged 18-64 'at risk'
  • Paid carer
  • Unpaid carer

Patients aged 65-69 should be vaccinated in the Caird Hall  through the central delivery vaccination service.  If any patients in this category have not been contacted yet by the central team, please call Coldside Medical Practice and we will assist you.

COVID-19 VACCINATION PROGRAMME UPDATE - 26/2/21

Practice staff are having difficulty contacting some patients to offer/schedule a Covid-19 vaccination appointment.  The problem centres on the Practice holding the wrong mobile and/or landline phone number(s) for patients.  If you have changed your phone number recently or obtained a number for the first time, can you please contact the Practice to enable our admin team to update the records.

We are also aware that some patients are unable to visit the Practice during normal operating hours to get their Covid vaccine.  We are considering running a Covid clinic in the early evening in the next week or two if patient demands merits such (and we have enough vaccine stock).

Covid-19 vaccination clinics are scheduled for Monday the 1st and Tuesday the 2nd of March.  However, we are unable to run a vaccination clinic on Saturday the 3rd of March due to lack of vaccine stock.   

COVID-19 VACCINATION PROGRAMME UPDATE - 24/2/21

We have been allocated a modest additional supply of vaccines which enables the Practice to schedule Covid-19 vaccination clinics on Thursday and Friday this week.  However, we not do have sufficient stock to run a clinic on Saturday the 27th of February as previously planned. 

COVID-19 VACCINATION PROGRAMME UPDATE - 22/2/21

Coldside Medical Practice have scheduled Covid-19 vaccination clinics from Monday to Wednesday this week, targeting patients aged 18-64 'at risk'.  We have sent text messages to the first batch of patients in alphabetical order (a to z).  We currently have limited vaccine stock, a position that is expected to persist for the next few weeks.  Again, we would appreciate patience from patients and carers as we are operating as quickly and efficiently as possible. 

COVID-19 VACCINATION PROGRAMME UPDATE - 18/2/21

This is a final plea for patients aged 70 years and over (or their carers), as well as those who are clinically extremely vulnerable (or their carers), to contact the Practice to either book or decline their Covid vaccination offer.  Practice admin resources now need to focus exclusively on the latest/current category; i.e. patients aged 18-64 'at risk.

We are also aware that some patients aged 65-69 years, as well as some housebound patients, are still waiting to receive their vaccine.   In line with previous posts on the Practice's website, these patient categories are being vaccinated by a central vaccination team and not by Coldside Medical Practice clinicians.  We have sent details of relevant patients to the central delivery team accordingly.  However, Coldside Medical Practice has no influence over when these patients will get vaccinated.  If a housebound patient is able to make it into our Practice, we will, of course, administer the vaccine in-house as a matter of priority.

COVID-19 VACCINATION PROGRAMME UPDATE - 16/2/21

Please note that the Practice is  unlikely to run a Covid-19 vaccination clinic on Saturday the 20th of February 2021 due to lack of vaccine stock.  We apologise for any inconvenience caused.  Our intention is still to run clinics on 17/2/21, 18/2/21 and 19/2/21.  

We once again urge patients aged 70 years and over, as well as those who are clinically extremely vulnerable, to contact the Practice if they have not yet received a Covid vaccination or made an appointment for such.  This is also the case for patients who want to decline the offer of a Covid vaccination as we must update our clinical records accordingly.  Repeatedly chasing up patients is not an effective use of our admin resources; and facilitates inefficiency.    

COVID-19 VACCINATION PROGRAMME UPDATE - 14/2/21

Please note that there may be a short delay in the Practice receiving its next supply/supplies of the AstraZeneca vaccine.  Currently the  Practice has a clinic scheduled for 15/2/21 which is full and a clinic planned for 16/2/21.  If supply allows, the intention is to run daily clinics at the Practice from Wednesday the 17th of February 2021 through to Saturday the 20th of February 2021.  In line with our experience to date which is fully in line with our plans, we hope to schedule all vaccination appointments for eligible patients within a few days of receiving the vaccine stock.  Once again, we really appreciate your understanding, patience and support in rolling out the vitally important Covid-19 vaccination programme.   

COVID-19 VACCINE FOR PATIENTS AGED 16&17 'AT RISK' - 14/2/21

Please note that Coldside Practice is unable to vaccinate  patients  at risk aged 16 and 17 using the AstraZeneca vaccine.  However, these patients will be offered the Phizer vaccine though a central delivery clinin in Dundee.  The Practice has no details of that clinic as yet, but will forward details of eligible patients to the relevant vaccination team who will be in touch with these patients in due course.

CLOSURE OF PRACTICE CAR PARK AT 5.30 ON 12/2/21 - 12/2/21

Please note that the barrier for the Practice's car park will be closed and locked at around 5.30pm on Friday the 12th of February 2021 to enable patients attending a Covid-19 vaccination clinic on 13/2/21 to park.  It is likely that this action will be taken on 19/2/21 and 26/2/21 due to planned clinics on 20/2/21 and 27/2/21. 

COVID-19 VACCINATION PROGRAMME UPDATE - 12/2/21

Please note the Practice is vaccinating patients aged 18-64 'at risk using the AstraZeneca vaccine. We are also keen for any of our patients aged 70 or over or 'extremely clinically vulnerable' to contact the Practice to make their vaccination appointments.  Despite significant endeavours, there is still a reasonably high number of patients in these categories who have not received, scheduled or declined the vaccine.  

PRACTICE UPDATE - 10/2/21

Please note the Practice remains open for business despite the severe snow.  Some Practice staff are having to work from home.  Patients who are unable to make appointments should phone the Practice and  reschedule their appointments.  The health and safety of patients and our Practice workforce is of paramount importance during this additionally challenging period.  As always, the support, flexibility and understanding from patients and carers is gratefully appreciated.   

PRACTICE & COVID-19 VACCINATION CLINIC UPDATE - 9/2/21

Despite the severe adverse weather, the Practice remains open for emergency medical and nursing services, as swell as Covid vaccinations.  The weather has resulted in some staff having to work from home and patients having to cancel appointments.  Can patients please call the Practice to reschedule missed appointments.

Appointments for Covid-19 vaccination clinics at the Practice are currently being booked for Thursday, Friday and Saturday this week; i.e. 11-13/2/21.  Can eligible patients please call the Practice to book a Covid vaccinagtion appointment?

COVID-19 VACCINATION CLINIC UPDATE - 8/2/21

The Practice's Covid-19 vaccination programme continues to be rolled out successfully.  Clinics scheduled for 8/2/21, 9/2/21 and 10/2/21 are now full; however, we are currently scheduling vaccination appointments for 11/2/21, 12/2/21 and 13/2/21.  In line with Scottish Government guidelines, we are currently focusing on the following patient categories:      

  1. Patients aged 75-79
  2. Patients aged 70-74
  3. Patients who are clinically extremely vulnerable

COVID-19 VACCINATION CLINIC UPDATE - 5/2/21

Coldside Medical Practice has now vaccinated 93% of our registered patients aged 80 and over. We have been unable to contact about 20 patients in this category, despite numerous phone calls.  We will be writing to these patients at the beginning of next week encouraging them to contact the Practice immediately to schedule their Covid-19 vaccination.

Our Practice continues to vaccinate patients aged 75-79, 70-74 and those who are clinically extremely vulnerable.  Clinics will operate daily from Monday the 8th of February, through to Saturday the 13th of February 2021.

COVID-19 VACCINATION CLINIC UPDATE - 4/2/21

Please note that Dundee Health & Social Care Partnership has now confirmed that Caird Hall in Dundee will be used to vaccinate patients of Coldside Medical Practice who are aged 65-69 and NOT clinically extremely vulnerable.  Please also note that all administration for this patient group is being carried out by the Community Nursing team, not Practice staff!

COVID-19 VACCINATION CLINIC UPDATE - 2/2/21

Please note that Coldside Medical Practice will be running Covid-19 Vaccination Clinics on 3-5/2/21, on 8-12/2/21 and on Saturday the 13th of February 2021.  Practice staff will continue to call patients in the following categories:

  1. Patients aged 75-79

  2. Patients aged 70-74

  3. Patients who are clinically extremely vulnerable

The vast majority of patients aged 80 and over, who are not housebound, have now been vaccinated.  A Community Nursing team is responsible for vaccinating housebound patients.  If any patient aged 80 or over who is housebound has not been contacted by this team, please call our Practice immediately.  Any housebound patient who is able to make it into the Practice, can still get vaccinated in the Practice.    

COVID-19 VACCINATION CLINIC UPDATE - 1/2/21

Please note that, with immediate effect, NHS Tayside will be running Covid-19 Vaccination Clinics for patients aged 65-69 in parallel with Coldside Medical Practice and other regional Practices.  This category of patients should get their Covid vaccination from the central delivery service (rather that Coldside Medical Practice) unless they are clinically extremely vulnerable (CEV).  CEV patients aged 65-69 should contact the Practice to arrange their vaccinations at our Practice.  Practice staff will continue to contact the following patient categories to arrange vaccinations:  

  1. Patients aged 75-79
  2. Patients aged 70-74
  3. Patients who are clinically extremely vulnerable

COVID-19 VACCINATION CLINIC UPDATE - 28/1/21

Please note that patients may be asked at very short notice to attend the Practice for a Covid-19 vaccination, if desired.  This is due to slight variance in vile sizes which requires a flexible approach to scheduling vaccination clinics.  However, every patient is given the same dose of vaccine from our skilled and experienced clinical team.  We genuinely appreciate all your support in the roll out of the programme which is operating smoothly and according to detailed plans.

We are also conscious that households often have patients who follow into more than one patient category.  Again, our team will be as flexible as possible in scheduling concurrent appointments with patients in the same household who are in neighbouring categories.  For example, a patient aged 78 with a 74-year old partner can book their vaccination appointments at a similar time.  Currently, we are ooperating 10-minute intervals between appointments for each clinician; however, parallel clinics are also operating most days.  Please ask the staff member about dual bookings, if desired.

COVID-19 VACCINATIONS FOR HOUSEBOUND PATIENTS - 28/1/21

Please note that a local Community Nurse Team has responsibility for vaccinating our Practice's housebound patients.  A significant number of patients our Practice team has contacted have reported they are housebound and have a requirement or preference to be vaccinated at home.  Details of these patients have been sent to the community team accordingly.  However, Coldside Medical Practice has no influence regarding whether; and if so, when these patients will receive their vaccination.  These patients, as well as housebound patients, can, of course, continue to be vaccinated in the Practice if they are able to get here. 

COVID-19 VACCINATION CLINIC UPDATE - 26/1/21

Please note that the Practice has now contacted the majority of our patients aged 80 and over, with a view to scheduling a vaccine at the Practice, if agreeable,  Uptake remains very high, with almost every patient agreeing to get vaccinated.  Despite several attempts, some patients have not been contactable.  This category of patients (aged 80 or over) are therefore encouraged to call the Practice to schedule their vaccination appointment, if required.

We have also started inviting patients aged 75-79 to come into the Practice for their vaccination.  Our clinical team is working as efficiently and effectively as possible.  However, the pace of our Covid-19 vaccination programme is directly influenced by stock levels of the vaccine which is limited but is gradually increasing     

FLU VACCINATIONS, LINKED TO COVID-19 VACCINATIONS - 25/1/21

Please note there needs to be a minimum of 7 calendar days between Flu/Covid-19 or Covid-19/Flu vaccinations, regardless of the which vaccine is sequenced first.  Patients who have yet to receive the flu vaccination should contact the Practice on 01382 880900 to make an appointment.  Flu vaccinations are currently available for the following patient categories:

  • Patients aged 75 and over
  • Patients aged 65-74
  • Patients aged 60-64
  • Patients aged 18-64 'at risk' 

Our Practice is currently operating a flexible flu vaccination programme to encourage as high an uptake as possible, linked to the developing Covid-19 vaccination programme.

COVID-19 VACCINATION CLINIC UPDATE - 25/1/21

Our Practice has been allocated a further supply of Covid-19 vaccination doses.  This should enable all patients aged 80 and over to be vaccinated by 5/2/21.  The next patient groups have been confirmed, prioritied as follows:

  1. Patients aged 75-79
  2. Patients aged 70-74
  3. Patients who are clinically extremely vulnerable

The Practice has capacity to meet 100% of patient demand for the Covid-19 vaccine, so long as we receive sufficient supplies of the vaccine in a timely manner. 

COVID-19 VACCINATION CLINIC UPDATE - 22/1/21

Our Practice has received an additional allocation of Covid-19 vaccination doses.  Clinics have been scheduled for Monday 25/1/21, Tuesday 26/1/21 and Wednesday the 27/1/21.   In line with Government guidelines, these clinics will target patients aged 80 and over.  Practice staff will contact patients via telephone today (22/1/21) and 25/1/21 to arrange appointments.  All clinics to date have ran smoothly and according to detailed plans.  Patient uptake to date has been 100% which is also encouraging!     

1st PATIENT RECEIVES COVID-19 VACCINATION AT COLDSIDE - 19/1/21

We are delighted to announce that Mrs Margaret White was the first patient to receive the Covid-19 vaccination at Coldside Medical Practice today - see image below. The image below shows the vaccine being administered by Dr Oswald, GP.  Our integrated team is thrilled that our vaccination programme is now live with the first 100 patients successfully vaccinated today.  We are awaiting our next supply of vaccines and we will continue to target patients aged 80 and over, in line with Government guidelines.  As always, the cooperation from patients and carers is more important than ever; and we remain grateful to patients and their carers for such.  

Vaccination Patient Image

COVID-19 VACCINATION CLINIC PATIENT INFORMATION - 18/1/21

We would be grateful if patients scheduled or eligible for the Covid-19 vaccination and relevant carers would familararise themselves with the attached Patient Information Notice: 

Covid-19 Patient Information Notice 

COVID-19 VACCINATION UPDATE - 15/1/21

The Covid-19 vaccination clinics on the 19th of January are now full.  We are still awaiting confirmation from NHS Tayside on the amount of vaccines Coldside Medical Practice will next receive and when.  We have taken a decision not to schedule further Covid-19 vaccination clinics until stock levels are known.  Currently vaccines are restricted to patients aged over 80 and over.  

We are also contacting patients to check whether they would be willing to appear on a standby list.  This is because each vaccine vile normally contains an extra dose.  As always, we thank you for your continued support and patience during these challenging times.  Please remember that the Practice remains open for core/non Covid services and patients who require emergency treatment and care from our clinical team should not hesitate to contact the Practice.    

COVID-19 VACCINATION UPDATE - 13/1/21

We are delighted to announce that the Covid-19 vaccination programme for patients will commence at Coldside Medical Practice on Tuesday the 19th of January 2020.  Initially, vaccines will be restricted to patients aged 80 years or over.  Initial supplies of vaccine stocks to medical practices across the country are limited; however, we are expecting to receive additional vaccines on a regular ongoing basis for months to come.  Whilst the Practice would clearly love to vaccinate as many patients as possible, as quickly as possible, the pace of our programme will be directly linked to 1) vaccine availability; and 2) priority patient groups as defined by the Scottish Government.

Practice staff members will begin to make contact with eligible patients on 14/1/21.  As always, we would appreciate your support as well as your patience in delivering the crucially important Covid-19 Patient Vaccination Programme.    

WELCOME TO OUR NEW ADMINISTRATOR, CAROL HAMMOND - 5/1/21

We are delighted to welcome a new member of staff to our admin team.  Carol has a wealth of experience in the customer services sector which we plan to put to good use in reviewing, updating and improving the Practice's frontline support services to patients and other customers.  Carol will predominantly work in afternoons, following completion of her induction programme. 

COVID-19 UPDATE - 5/1/21

Happy new year!  We have begun 2021 with the news that we are once again in a national lockdown as we were in March/April 2020.  The main differences this time around is that, not only do we have better treatment options to combat Covid-19, we also have a vaccine.  Coldside Medical Practice will play an integral part in our local community's response, in partnership with NHS Tayside and Dundee Health & Social Care Partnership. 

We are expecting our first delivery of Covid-19 vaccinations during week beginning the 11th of January.  We will comply fully with Government guidance in terms of initially vaccinating those priority groups at greater risk, e.g. patients aged 80+, residents in nursing/care homes and frontline health and social care workers. We are working tirelessly behind the scenes to plan for this vast vaccination programme which will be challenging in nature.  Whilst we are committed to implementing the vaccine programme in as timely a manner as possible, we must do so safely and effectively at all times and in all circumstances.  Furthermore, in line with all other vaccination services, we can only administer vaccines at a pace influenced by stock availability.

It is also important to highlight that rolling out a vaccine programme to (hopefully) the majority of our Practice's patients will not only be time consuming, but resource intensive.  This means that the Practice will need to limit the scope of routine services currently being offered.  Accordingly, patients are respectfully asked to only contact the Practice in cases of emergency or extreme importance.  

Further service related information will be posted in the coming days or weeks.  In anticipation, the integrated team at Coldside Medical Practice appreciates your ongoing patience and support.    

HAPPY NEW YEAR - 31/12/20

The GPs and staff wish patients and their loved ones a healthy, prosperous and happy new year.  

MERRY CHRISTMAS - 24/12/20

The GPs and staff wish patients and their loved ones a joyful, peaceful and safe Christmas.

PRACTICE CLOSURE OVER FESTIVE PERIOD - 14/12/20

Please note that Coldside Medical Practice will close on the following 'public holiday' dates over the festive season:

  • Friday the 25th of December 2020
  • Monday the 28th of December 2020
  • Friday the 1st of January 2020
  • Monday the 4th of January 2021

POWER OUTAGE UPDATE - 9/11/20 (17.42)

Please note that electrical power has now been restored to the local area and the Practice's IT and phone systems appear to be running normally again.  Once again, apologies for the the inconvenience caused, despite this issue being out of the Practice's control.

POWER OUTAGE - 9/11/20 (16.43)

We regret to inform you that the local area has experienced a power outage which has resulted in a temporary suspension to our services. The Practice currently has no IT or phone system. If you need to speak with a GP urgently, please call 07752 261320. We have deployed 2 GPs to another site; however, unfortunately they have been unable to access our server remotely.

ADMINISTRATOR VACANCY - 5/11/20

Please note that Coldside Medical Practice is currently recruiting a part-time (20hpw) to work predominantly from 2-6pm, Mondays to Fridays. Please refer to attached advert and Role Profile. The closing date is 19/11/20 (12 noon) - no late applications will be accepted.  Interviews are projected to take place week beginning 30/11/20.  General inquiries should be directed at Winnie Sturrock, Office Manager via email on winnie.sturrock@nhs.scot or via phone on 01382 880900.

Advert Administrator Vacancy

Role Profile Administrator


2020/21 FLU VACCINATION PROGRAMME UPDATE – 28/9/20

We have just held our first Flu Vaccination Clinic and everything went according to plan!  Feedback from patients, Clinical and Reception staff and the Marshall was consistently positive.  100% of patients attended their planned appointments which is a trend we would love to see continue.  Patients reported that they felt comfortable with the procedure and health and safety measures in place.  Thanks to everyone for 'pulling together' and let's hope today's success will be consolidated over the next few months.  

2020/21 FLU VACCINATION PROGRAMME UPDATE – 25/9/20

Please note that everything is now in place for the 2020/21 Flu Vaccination Programme which 'goes live' at Coldside Medical Practice on 28/9/20.  A Marshall will be in place to maintain an orderly queue system and control entry to the premises.  The Marshall will provide patients with brief information regarding the procedure, preparation requirements (on the part of the patient) and other important matters such as limitations concerning use of the waiting room and toilet facilities.  A designated seating area/seat is available for patients who require to sit down before or after their vaccination due to their health status.  It is important that patients comply with all the health and safety measures in place due to the serious nature of the global pandemic.  Accordingly, patients are required to wear a face covering/mask when accessing the premises.  Patients who have Covid-19 symptoms should not attend the Practice. 

Appointments are currently being prioritised for patients 'at risk', regardless of their age, as well as patients aged 65 years or over.  We are currently booking flu vaccination appointments 2 weeks in advance on a 'first come, first served basis'.  We will closely monitor the need whether to extend the booking period on a regular, ongoing basis.  Once again, your patience, understanding and support in respect of the Flu Vaccination Programme, as well as generally, is gratefully appreciated.

2020/21 FLU VACCINATION PROGRAMME UPDATE – 17/9/20

Please note that, as at 2pm tomorrow, Friday the 18th of September 2020, the Practice will be taking bookings for the 2020/21 Flu Vaccination Programme.  Appointments will be available from 09.00 - 17.00 hours on Mondays to Fridays, commencing Monday the 28th of September.  Appointments are currently being targeted at patients 'at risk', including those who received a letter from NHS Scotland in recent days.  The Practice will contact eligible patients in the coming days by text message, letter or phone call to promote take up of the vaccination service. Please note that our phone lines are expected to be extremely busy over the coming days and months due to the flu vaccination programme, in addition to routine service delivery.  Your patience would be appreciated. 

Please note that the procedure for flu vaccinations are different to the arrangements in previous years.  One patient will be vaccinated at a time, with a maximum of 3 patients in the premises at the same time.  Patients must enter the Practice on their own, unless otherwise essentially necessary.  Appointment times are currently scheduled at 6-minute intervals to ensure social distancing and other health and safety measures are successfully implemented.  Clinicians will wear PPE in line with national standards.  Support staff will be on hand within and outwith the building to ensure this year's procedure is fully adhered to.  Again, we would appreciate the full support of patients and carers in respect of this year's procedure.           

PRACTICE CLOSED DURING PUBLIC HOLIDAY ON MON. 5th  Oct. '20 – 16/9/20

Please note that Coldside Medical Practice will be closed during the Public Holiday on Monday the 27th of July 2020 between 08.00 – 18.00 hours.  Patients should contact NHS 24 Out of Hours Service on 111 if they require medical assistance.  In the case of an emergency, please dial 999 and ask for the Ambulance Service.

APPOINTMENT OF NEW ADMINISTRATOR (PART-TIME) – 15/9/20

We are delighted to announce that Claire Watson has been appointed as our new Administrator (Part-Time).  Claire has a successful track record in customer services and will be a great addition to our multi-disciplinary team.  Claire is expected to take up her new post on 6/10/20.

2020/21 FLU VACCINATION PROGRAMME - 11/9/20

Coldside Medical Practice has been working collaboratively with NHS Tayside and the Dundee Health and Social Care Partnership to plan the 2020/21 Flu Vaccination Programme.  This year's programme will vary significantly from previously due to the global Covid-19 pandemic.  The intention is to start the programme on Tuesday the 29th of September 2020, with booking slots becoming available from Tuesday the 22nd of September.  Projected uptake this year is extremely high and there are clearly several infection control and related health and safety measures in place to reduce risk to patients, staff and other stakeholders such as carers.  This means the Practice can no longer operate a 'mass vaccinating' model.  Further information will be posted on the Practice's website by 21/9/20.  Eligible patients will also be alerted via the Practice's text messaging service.  Please note that the Practice's flu vaccination programme will be delivered in 3 phases, linked to patient categories defined by the Scottish Government.  Your patience would be appreciated in facilitating what is an extremely challenging programme due to the complex circumstances.    

NEW EMAIL ADDRESS FOR SUBMITTING COMPLAINTS - 8/9/20

Please note that the new email address for submitting complaints against Coldside Medical Practice is david.mccue@nhs.scot (David McCue, Practice Manager).

MIGRATION TO NEW IT SYSTEM - 2/9/20

Coldside Medical Practice is scheduled to migrate to a new IT system on 9/9/20 in line with NHS Tayside requirements.  Whilst the plan is clearly for this transition to be seamless in nature, there is always a possibility of 'gremlins' affecting the migration.  The Practice will endeavour to avoid any service or wider business interruption.

PRACTICE ADMINISTRATOR (PART-TIME) VACANCY - 27/8/20

Coldside Medical Practice is currently recruiting a part time Administrator to join our dynamic, multi-disciplinary and integrated team.  Interested and suitably qualified and experienced personnel should contact Winnie Sturrock, Office Manager at winnie.sturrock@nhs.net for an information and job pack; or on 01382 880900 for an informal discussion.  The closing date for applications is 10/9/20 at 12 noon.  No late applications will be accepted.  Furthermore, the Practice reserves the right to withdraw the advert (bring forward the closing date), if appropriate.  In any such case, the Practice is not obliged to divulge it's reason(s).  Thanks for your interest in Coldside Medical Practice and good luck. 

PRACTICE CLOSED DURING PUBLIC HOLIDAY ON MON. 27th  July '20 – 17/6/20

Please note that Coldside Medical Practice will be closed during the Public Holiday on Monday the 27th of July 2020 between 08.00 – 18.00 hours.  Patients should contact NHS 24 Out of Hours Service on 111 if they require medical assistance.  In the case of an emergency, please dial 999 and ask for the Ambulance Service.

NEW PATIENT REGISTRATIONS – 16/6/20

Coldside Medical Practice currently operates an 'open list'.  Patients who wish to register with our Practice should print off and complete the Patient Registration Form which can be accessed via the link at the bottom of this session.  The completed form should then be handed into the Practice (via the  letterbox at the entrance to the building), posted to the Practice or scanned and emailed to coldside.tayside@nhs.net  New Patient Registration Form

MEDICAL PRACTICES ARE STILL OPEN FOR BUSINESS! – 28/5/20

The Scottish Government has now announced a staged plan to gradually reduce existing lockdown measures over the coming weeks and months.  Medical Practices, including Coldside, will continue to be open for business; albeit on a restricted basis.  A GP and Nurse triage system is currently in place to ensure that patients who require treatment and care receive such from the relevant in-house or external health care professional/service.  Face-to-face appointments are still being scheduled in our Practice following assessment by a member of our clinical team.  For the most part, our Practice will continue to provide telephone and video consultations to patients.  We thank you once again, in anticipation, for your continued support during these strange and challenging times.

PRACTICE OPEN DURING PUBLIC HOLIDAY ON MON. 25th  May '20 – 12/5/20

Please note that Coldside Medical Practice will be open during the Public Holiday on Monday the 25th of May 2020 between 08.00 – 18.00 hours.

CONTINUATION OF RESTRICTED 'FACE-TO-FACE APPOINTMENTS – 7/5/20

Following's today's announcement by the Scottish Government to extend the lockdown across the country for a further 3 weeks, Coldside Medical Practice will continue to predominantly provide telephone consultations to patients.  From 11/5/20, we will also offer video consultations to patients.  The clinician will, of course, continue to make a face-to-face appointment for the patient, if required.  We thank you, in anticipation, for your continued support during these strange and challenging times.

PRACTICE OPEN DURING PUBLIC HOLIDAY ON FRI. 8th  May '20 – 30/4/20

Please note that Coldside Medical Practice will be open during the Public Holiday on Friday the 8th of May 2020 between 08.00 – 18.00 hours.

CONTINUATION OF RESTRICTED 'FACE-TO-FACE APPOINTMENTS – 16/4/20

Following's today's announcement by the Scottish Government to extend the lockdown across the country for a further 3 weeks, Coldside Medical Practice will continue to predominantly provide telephone consultations to patients.  The clinician will, of course, continue to make a face-to-face appointment for the patient, if required.  We thank you, in anticipation, for your continued support during these strange and challenging times.

PRACTICE OPEN DURING PUBLIC HOLIDAY ON MON. 13th. APR. ’20 – 9/4/20

Please note that Coldside Medical Practice will be open during the Public Holiday on Monday the 13th of April 2020 between 08.00 – 18.00 hours.

PRACTICE OPEN DURING PUBLIC HOLIDAY ON MON. 6th. APR. ’20 – 1/4/20

Please note that Coldside Medical Practice will be open during the Public Holiday on Monday the 6th of April 2020 between 08.00 – 13.00 hours.

ANTICIPATORY CARE PLANS FOR ‘VERY HIGH RISK’ PATIENTS - 24/3/20

The Scottish Government has categorised a number of patients throughout the whole of Scotland as ‘very high risk’ in light of the Coronavirus (Covid-19) pandemic. Certain patients of Coldside Medical Practice should have or are expected to receive a letter from the Scottish Government accordingly.  A GP or Nurse from Coldside Medical Practice will be contacting specific patients by telephone over the coming weeks to discuss ‘Anticipatory Care Plans’ (ACP). 

Anticipatory care planning helps patients to make informed choices about how and where patients want to be treated and supported in the future. It requires health and social care practitioners to work with people and their carers to ensure the right thing is done, at the right time, by the right person, to achieve the best outcome.

Our Practice based clinicians will always identify their names and job title when making contact with patients. Patients can also call the Practice back on 01382 880900 to verify details of the clinician in question, if required.  We appreciate that the nature of ACP-related discussions is sensitive but can assure patients and their carers/families of personalisation, professionalism and confidentiality at all times.  

CORONAVIRUS: CHANGE OF ADVICE & SUPPORT ARRANGEMENT - 23/3/20

If you are suffering from Coronavirus (Covid-19) symptoms, please visit www.nhsinform.scot/coronavirus for advice on how to manage symptoms at home.    If you have symptoms and need clinical advice or if your symptoms worsen, please call NHS24 on 111 for advice.  NHS24 might refer you back to Coldside Medical Practice; however, please call 111 in the first instance in line with the change in national guidance.

CORONAVIRUS (COVID 19) UPDATE FOR PATIENTS AND CARERS – 16/3/20

Due to the Coronavirus outbreak; and in line with developments at other GP surgeries in Dundee, patient access to our practice for face-to-face appointments will remain restricted for ‘all’ routine and non emergency appointments until further notice.

 

Please call the practice on 01382 880900 to arrange a ‘telephone consultation’ with a relevant clinician who will determine whether a face-to-face appointment is necessary.

Please note that childhood surveillance clinics and childhood immunisations are unaffected by the current restrictions and will continue as normal.

 

Where possible, please request ‘repeat prescriptions' using our online service. Request slips can still be placed in the letterbox. All prescriptions will now be sent to your chemist of choice and are no longer available for personal collection.

 

Due to the urgent situation which all medical practices are facing, we are also currently unable to facilitate the personal collection of med. 3 sick certificates, although these can be sent to patients via email (or post, where email is not an option).

Finally, please note that our clinical and other Practice staff will be wearing Personal Protective Equipment (PPE) when supporting patients and dealing with other customers.  This is a necessary measure to protect staff, patients and other relevant stakeholders,

CORONAVIRUS (COVID 19) NOTICE FOR SPECIFIC PATIENTS AND OTHER CUSTOMERS – 16/3/20

Due to Coronavirus; and in line with developments at other local GP surgeries, access to our practice will remain restricted for patients and other customers.

If you are a patient for whom a practice based clinician has made a face-to-face appointment (normally following a telephone consultation), please call us on 07752 261320 upon your arrival at the practice to arrange immediate access to our premises.

 

If you are any other type of customer (non patient) who needs to visit our practice; e.g. driver for the NHS, prescription uplift driver for a chemist, goods supplier, tradesperson or healthcare worker / businessman attending a planned meeting; please call us on 07752 261320 upon your arrival at the practice to arrange immediate access to our premises. Business hours: 08.00 - 18.00, Mon - Fri.

 

If you are a carer or advocate enquiring on behalf of a patient, please do not call the above mobile number, but rather the practice’s general number: 01382 880900.

WELCOME TO NEW STAFF MEMBER - 2/3/20

We are delighted to announce the arrival of Shannon Sykes to our Practice on 2/3/20 as part of our Administration team.  Shannon combines youthful energy with enthusiastic, commitment; and a great willingness to learn.       

URGENT ALERT: NOVEL CORONAVIRUS (2019n-CoV) - 12/2/20

A coronavirus is a type of virus. Typical symptoms include fever, a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people; and those with long term conditions like diabetes, cancer and chronic lung disease. Novel coronavirus (2019-nCoV) is a new strain of coronavirus first identified in Wuhan City, China. This is a rapidly evolving situation which is being monitored carefully.

 

What are the symptoms of a 2019-nCoV?

Common symptoms include:

  • high temperature or fever
  • cough
  • shortness of breath

Which areas are affected by 2019-nCoV?

The following areas have been identified where people are at higher risk of getting 2019-nCoV:

Category 1 areas

  • Iran
  • Daegu or Cheongdo regions of South Korea
  • Any of the following towns in Northern Italy: Bertonico, Casalpusterlengo, Castelgerundo, Castiglione D'Adda, Codogno, Fombio, Maleo, San Fiorano, Somaglia, Terranova dei Passerini, Vo
  • Wuhan city and Hubei province, China

Category 2 areas

  • Cambodia
  • China - all other areas not in category 1
  • Hong Kong
  • Northern Italy - all other areas not in category 1
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmar
  • South Korea (Republic of Korea) - all other areas not in category 1
  • Singapore
  • Taiwan
  • Thailand
  • Vietnam

Visited or travelled through a category 1 area?

If you have symptoms: Hubei province including Wuhan

If you have any of these symptoms (high temperature, cough, shortness of breath) within 14 days of travel to Hubei province including Wuhan get immediate medical attention by phoning your GP Practice on 01382 880900 between 08.00 - 18.00 hours or phoning NHS 24 on 111 between 18.00 - 08.00 hours. You should not go to your GP practice in person, but should phone for advice from home.

If you have symptoms: Any other category 1 area

If you have any of these symptoms (high temperature, cough, shortness of breath) and have returned on or after 19 February from any other category 1 area, get immediate medical attention by phoning your GP practice on 01382 880900 between 08.00 - 18.00 hours; or phoning NHS 24 on 111 between 18.00 - 08.00 hours.  You should not go to your GP practice in person, but should phone for advice from home.

If you don't have symptoms

Even if you have no symptoms, please follow this advice if:

  • you have returned in the last 14 days from Wuhan or Hubei province
  • you have returned on or after 19 February from any other category 1 area

You should:

  • stay indoors
  • avoid contact with others where possible

This means you should remain at home and should not:

  • go to work, school or public areas
  • use public transport or taxis

It's okay for friends, family or delivery drivers to drop-off food.

Read further information about self-isolation for people with no symptoms.

Visited or travelled through a category 2 area?

If you have symptoms: Northern Italy, Vietnam, Cambodia, Laos or Myanmar

If you have any of these symptoms (high temperature, cough, shortness of breath) and have returned on or after 19 February from: Northern Italy, Vietnam, Cambodia, Laos or Myanmar, get immediate medical attention by phoning your GP practice or NHS 24 (phone 111). You should not go to your GP practice in person, but should phone for advice from home.

If you have symptoms: Any other category 2 area

If you have any of these symptoms (high temperature, cough, shortness of breath) within 14 days of travel to any other category 2 area, get immediate medical attention by phoning your GP practice or NHS 24 (phone 111). You should not go to your GP practice in person, but should phone for advice from home.

If you don't have symptoms: Northern Italy (excluding towns in category 1 areas), Vietnam, Cambodia, Laos or Myanmar)

If you have been in a category 2 area and you have no symptoms then you can go about your normal activities. If you become unwell after having returned on or after 19 February from: Northern Italy, Vietnam, Cambodia, Laos or Myanmar, please follow the advice for people with symptoms.

If you don't have symptoms: Any other category 2 area

If you have been in a category 2 area and you have no symptoms then you can go about your normal activities. If you become unwell within 14 days of your return from any other category 2 area, please follow the advice for people with symptoms.

How is coronavirus spread?

Because it's a new illness, we do not know exactly how coronavirus spreads from person to person, but similar viruses are spread by droplets in coughs and sneezes.

How to avoid catching infections like coronavirus

You can reduce your risk of getting and spreading respiratory infections by:

  • avoiding direct hand contact with your eyes, nose and mouth
  • maintaining good hand hygiene - washing hands with soap and water or alcohol hand sanitiser:
    • after coughing or sneezing
    • after going to the toilet
    • before eating and drinking
  • avoiding direct contact with people that have a respiratory illness and avoiding using their personal items such as their mobile phone
  • covering your nose and mouth when coughing or sneezing with disposable tissues and disposing of them in the nearest waste bin after use

Treatment for coronavirus

Currently, there is no vaccine and no specific treatment for the virus.

Coronavirus (COVID-19) helpline

If you do not have symptoms and are looking for general information, a free helpline has been set up on 0800 028 2816.  The helpline is open:

  • Monday to Friday, 8.00am to 10.00pm
  • Saturday and Sunday, 9.00am to 5.00pm

Coronavirus (COVID-19) communication toolkit

We have developed a toolkit containing a poster, video and social media posts for organisations to print and share.

Download the coronavirus (COVID-19) communication toolkit (ZIP, 21 MB)

Further information

More advice on travel can be found on Fit for Travel and the Foreign and Commonwealth Office.

Latest information on the situation in Scotland is being published by The Scottish Government.

CALL RECORDING - 14/1/20

Please note that Coldside Medical Practice monitors, records, stores and uses telephone, email or other communications with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services. Accordingly, all calls to and from the Practice are now being ‘securely’ recorded, in compliance with regulatory obligations, including the Data Protection Act 1988. Over and above this website notice, patients and other customers will also receive a similar message regarding call recording on the Practice’s phone system.

WEBSITE DEVELOPMENT – 23/10/19

Coldside Medical Practice is currently reviewing and updating its website.  We would welcome suggestions and  ideas from patients and carers, in line with our engagement strategy.  Please email David McCue, Practice Manager on david.mccue@nhs.net  Alternatively, please drop in or post your suggestions/ideas; or simply call the Practice on 01382 880900 and ask to speak with David.

SINGLE PHONE NUMBER (01382 880900) - 9/5/19

With effect from 28/5/19, ALL calls to the Practice, including for appointments, should be made on a single number (01382 880900).  The Practice's other number, 01382 826724 has now been phased out.  

MIGRATION TO NEW PHONE SYSTEM - 1/5/19

The Practice  migrated to a new phone system in May 2019.  We apologise for the technical problems which has resulted in delays in incoming calls being answered; and in some cases, patients being unable to call the Practice or being cut off.  Moving forward, a single number (01382 880900) is now being used for appointments AND all other queries.  The number, 01382 826724 will be phased out in mid August 2019.  An announcement will be made on the Practice's website when this transition has been fully completed.  

NEW ONLINE SERVICE FOR ORDERING REPEAT MEDICATIONS - 30/3/18

We have introduced a new improved service for ordering your repeat medications on line.   When you next order your medication you will be emailed an information sheet with a tear off slip which should be completed and either handed in to the practice or emailed to:  coldside.tayside@nhs.net  (Information sheets are also available at reception).

Upon receipt of the completed slip we will register you for the service and you will then receive an email with your unique ordering number and instructions on how to set up your account.

As from 01 04 18 repeat medications can only be ordered online using the new service.   Please ensure you complete and return the slip to the practice before your next order is due.

MINOR ILLNESS CLINIC - 29/3/18

We offer appointments with our specialist Nurse who runs our Minor Illness Clinic.   This is in order to improve the level of access to clinicians and you will be asked to give details of your condition when you book an appointment.   This will enable us to direct you to the most appropriate member of our team.   Our Minor Illness Clinic is for dealing with certain conditions that have recently developed.   Appointments can be booked on the day or the day.  

Back pain                          Conjunctivitis                        Constipation           

Coughs & colds                 Diarrhoea & vomiting            Earache               

Emergency contraception        Heartburn                       Neck pain           

Urinary infections              Nose bleeds                          New rashes           

Skin infections (boils & fungal)                                      Sore throats

If you develop any of the above conditions please arrange an appointment for the Minor Illness Clinic.

Childhood Immunisations

Childhood immunisations are the most effective way of protecting your child against diseases.   Please ensure your child is brought to the surgery for his/her immunisations when he/she is appointed.   If you cannot attend please contact your Health Visitor who will arrange another appointment. Tel No. 819410.

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