URGENT ALERT: NOVEL CORONAVIRUS (2019n-CoV)
A coronavirus is a type of virus. Typical symptoms include fever, a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties. Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people; and those with long term conditions like diabetes, cancer and chronic lung disease. Novel coronavirus (2019-nCoV) is a new strain of coronavirus first identified in Wuhan City, China. This is a rapidly evolving situation which is being monitored carefully.
What are the symptoms of a 2019-nCoV?
Common symptoms include:
- high temperature or fever
- shortness of breath
Which areas are affected by 2019-nCoV?
The following areas have been identified where people are at higher risk of getting 2019-nCoV: China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia and Macau.
Have you been to any of the above areas?
If you have symptoms:
If you have a fever, cough or shortness of breath within 14 days of returning, immediately phone your GP Practice on 01382 880900 between 08.00-18.00 hours; or NHS 24 on 111 between 18.00 – 08.00 hours. Please phone for advice from home and do not go to your GP practice.
If you have been to Wuhan or other parts of Hubei province and do not have symptoms
Even if you do not have any of these symptoms, remain at home (self-isolate) for 14 days following your return from Hubei and:
- avoid having visitors – it is okay for friends, family or delivery drivers to drop off food
- do not go to work, school or public areas; or use taxis or public transport
- phone 0800 028 2816 for further advice about what to do and how to look after your health
Whilst it may be possible to transmit the virus before symptoms are shown, this risk remains low. It is not necessary for other household members to remain at home too.
If you have been to any other affected areas and do not have symptoms
If you do not have any of these symptoms you can go about your normal activities. However, if you become unwell within 14 days of your return, phone your GP Practice on 01382 880900 or NHS 24 on 111 during the times outlined above.
If you do not have symptoms and are looking for general information, a free helpline has been set up on 0800 028 2816. The helpline is open Mondays to Fridays from 08.00 – 22.00 hours; and at weekends on from 09.00 – 17.00 hours.
Further information is also available at: https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/novel-coronavirus-2019-ncov
Please note that Coldside Medical Practice monitors, records, stores and uses telephone, email or other communications with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services. Accordingly, all calls to and from the Practice are now being ‘securely’ recorded, in compliance with regulatory obligations, including the Data Protection Act 1988. Over and above this website notice, patients and other customers will also receive a similar message regarding call recording on the Practice’s phone system.
SINGLE PHONE NUMBER (01382 880900)
With effect from 28/5/19, ALL calls to the Practice, including for appointments, should be made on a single number (01382 880900). The Practice's other number, 01382 826724 has now been phased out.
MIGRATION TO NEW PHONE SYSTEM
The Practice migrated to a new phone system in May 2019. We apologise for the technical problems which has resulted in delays in incoming calls being answered; and in some cases, patients being unable to call the Practice or being cut off. Moving forward, a single number (01382 880900) is now being used for appointments AND all other queries. The number, 01382 826724 will be phased out in mid August 2019. An announcement will be made on the Practice's website when this transition has been fully completed.
NEW ONLINE SERVICE FOR ORDERING REPEAT MEDICATIONS
We have introduced a new improved service for ordering your repeat medications on line. When you next order your medication you will be emailed an information sheet with a tear off slip which should be completed and either handed in to the practice or emailed to: firstname.lastname@example.org (Information sheets are also available at reception).
Upon receipt of the completed slip we will register you for the service and you will then receive an email with your unique ordering number and instructions on how to set up your account.
As from 01 04 18 repeat medications can only be ordered online using the new service. Please ensure you complete and return the slip to the practice before your next order is due.
Should you require a further prescription for the contraceptive pill please arrange an appointment with Nurse Ramsay.
It has been brought to our attention that some patients, particularly elderly patients, are being telephoned by someone wishing to make an appointment to visit and discuss the patients' long term conditions and giving the impression they are part of, or working with, the NHS. We would stress that any details relating to a patient's health or otherwise have not come from the practice and would advise patients to contact the Police if they feel threatened in any way by these calls or companies.
‘Start the Conversation’, a campaign funded by the Scottish Government, raises awareness of the importance of having a Power of Attorney granted to a trusted relative or friend. Check out www.mypowerofattorney.org.uk - this website provides valuable help and information.
Here is a link to the advert on YouTube -
or to request an information pack call 01382 425500
Minor Illness Clinic
We offer appointments with our specialist Nurse who runs our Minor Illness Clinic. This is in order to improve the level of access to clinicians and you will be asked to give details of your condition when you book an appointment. This will enable us to direct you to the most appropriate member of our team. Our Minor Illness Clinic is for dealing with certain conditions that have recently developed. Appointments can be booked on the day or the day.
Back pain Conjunctivitis Constipation
Coughs & colds Diarrhoea & vomiting Earache
Emergency contraception Heartburn Neck pain
Urinary infections Nose bleeds New rashes
Skin infections (boils & fungal) Sore throats
If you develop any of the above conditions please arrange an appointment for the Minor Illness Clinic.
See the Closure Dates page for the public holiday dates when the practice is not open.
Childhood immunisations are the most effective way of protecting your child against diseases. Please ensure your child is brought to the surgery for his/her immunisations when he/she is appointed. If you cannot attend please contact your Health Visitor who will arrange another appointment. Tel No. 819410.